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We recently launched a new feature that allows you to change the workflow (or issue type) of a request type.
This feature lets you change the underlying configuration of a request type so that the workflow (and issue type) can be changed. We handle all the screens and schemes and make sure that it just works for you.
You simply click on the three dot menu and select the "Replace workflow" option.
You are then taken to this screen.
You then select the workflow.
And can select your preferred issue type if multiple are mapped to the same workflow.
After that, if you have any statuses that are missing from the new workflow, you will have to map them.
After that, all that's left is for us to update your existing issues.
And that's it! It can take as few as 30 seconds. Have you used this feature? If so, we'd love to hear from you in the comment section below.
Product Manager, Jira Service Management Cloud