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Jira Service Management
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🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
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Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
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...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
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Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
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We’re excited to announce that registration is live (and free) for Team Tour: Singapore 🎊 Join us live at the Marina Bay Sands Expo & Convention Centre to learn from Atlas...
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...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
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Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
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...utomate the customer comments into the linked ticket. When using automation to push comments back and forth, you can limit the comments by filtering on public/private as well as through the link type, s...
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Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
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We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
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Hello Community, My name is Manpreet, and I’m a Product Manager for JSM Cloud. Today, I am thrilled to announce an enhanced experience in how Jira Service Management handles images received via e...
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ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so muc...
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We built this for one our upcoming implementations. Sharing this as we feel may benefit other practitioners. The objective of this worksheet is to gather comprehensive information about your current...
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Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I’m Marie and I’m a product manager for Jira Service Management (and fo...
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...equest channel thread will remain, but they won’t sync with the issue in Jira. Note: This doesn’t change the experience for public requests (projects that don’t have private chat requests enabled). T...
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Jira Service Management customer satisfaction surveys rely on the Request resolved and Customer-visible status changed to be enabled on a project in order to be sent. A knowledge base art...
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This workaround is intended for people who would like that whenever an agent is added to the “Request participants” field, the user is removed automatically. When a customer adds an agent to their re...
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This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
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The way we manage employee experiences, onboarding, and day-to-day HR tasks has a direct impact on organizational success and employee satisfaction. In this article, we walk you through a qualifying ...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
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Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution In...
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Summary To start, when using Automation for Jira we have a trigger that reads incoming Webhooks. When we use this trigger, we can use the {{webhookData}} s mart value to represent t...
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In today's fast-paced software development landscape, efficient test management is the key to delivering top-notch products that meet user expectations and quality standards. Introducing QARA Enterpr...
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Hi community! Are you using a service project in Jira Service Management to manage incoming requests for a business team (like human resources, marketing, analytics, legal, facilities, etc.)? If ...
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Purpose: You want to hide all or some request types from the customer portal for company-managed projects. This article will show you how to achieve that. Solution: In the customer portal, ther...
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