I have 2 Jira Service Management projects. I need to be able to provide a list of all the customers and agents in EACH project. I am able to sign into each project and go to "People" to s...
Hello Community I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks. In the email to be sent, i want to display the Key, URL and Parent...
I have Created a Backup Automation rule to running jira backup from Jira Automation rule. I did the same api token from the My Account --> Manage Account --> Security -->...
Hello, Hoping someone can help or point me in the right direction. We have a request to build an API integration between Jira Service Management and CredentialStream (company is HealthStream). I thi...
Necesitaría conocer la forma de automatizar e identificar en el flujo de trabajo el número de repeticiones con el mismo estado si el cliente así lo decide. Además como poder incluir de forma a...
Hi there, I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that...
Hi Community, I wanted to create a nested portal groups. User UI it displays initially Submit change requests - After clicking on this option it shows 2 options Software , hardware . After cli...
Salam. I need custom field where get only link(links) to linked issue associated to this isssue. And that custom field must be not changeable only for copy link to linked issue. That custom fields wi...
Hello, We are using the Jira Service Management for our IT helpdesk, we have recently created this and starting using it. I was wondering if anyone had any experience or knowledge how to set so that...
The pages in Jira explain how to add an approval step to a workflow (with the old editor) and that it's possible to add approvals with the new editor, Unfortunately, I'm unable to find the option in...
Good afternoon, When importing from a CSV a select field with several options (Preproduction||Production), it only inserts the first value Preproduction. How can I solve this problem? Thank you ve...
Hello Everyone! As Jira administrators, we often face challenges that require creative and technical solutions. I think each of us has at least one script in our toolbox that significantly makes our...
Hi, I am pretty new to Jira, so came to ask for help... Really appreciate your attention and help! I am using Jira Portal and Service Management currently. To transition thru workflows, the transi...
I'm working as Jira administrator in my company, and we faced a problem after setting up a new holiday. The problem is related mainly to "Time to first response" SLA, as it most of the time breach a...
I wants to move a problem from service project to the another project and assign to someone there using key words. How to achieve this For now i am not able to find any automation rule...
Hi Team, We are conducting an activity where the JIRA system triggers multiple notifications to multiple users. To prevent disruption, we plan to disable outgoing email while JIRA triggers n...
I have the detail needed to create objects from an issue, Post Functions and Script Runner Scripts etc. I'm just wanting to understand how others have managed the capturing of data from an issue to ...
Hi there. When adding values to the Issue fields condition is it possible to add multiple values like in the screenshot below, or do we need to use a different issue fields condition compone...
Hi there, I am trying to integrate security hub and opsgenie for alerting system. Unfortunatly i have to authenticate Amazon Security Hub account with opsgenie by specifing the region. In the r...
I want to create an automation to ensure that any 'Highest' or 'High' priority tickets between 9-5 Mon-Fri have the status changed to 'In Progress' automatically. Is this possible? So in summary an ...
Hello Community, I'm configuring the JSM Virtual Agent on a Slack channel, and I'm facing a chalenge with the VA not being able to search the Confluence knowledge base we have. We are using JSM as ...
Hi all, I've created a few KB articles and activated the widget to provide users with access to them via our app. I've managed to make articles visible to anyone and they do appear in the list of sug...
Hello everyone, since having the new view of the user administration, I cannot see portal-only customers anymore. When I enter the old URL, I get this error message: Does ...
Hello, I have created an automation rule to move assets (laptops) to another object type in jira asset. Basically the need is to move laptops out of our main inventory to an object ty...
Making the fields read-only using behaviour is not working. Any possible solution other than behaviour. I would want to make couple of fields required, read-only, hidden.
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