Hi there,
I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that only confluence users have read access. And I cannot change this setting to "all logged in users". As seen in the screenshot it tells me to go to the project settings of confluence to change this - but as I'm on the free plan of confluence I cannot change it there obviously.
I also unlinked the space and linked it again, but I still have the same issue. How can I solve this?
We're on the JSM Premium plan, with no separate Confluence licenses. I have Who can view "All logged in users" and Who can edit "Service Project Users".
Then on the portal all our users ("customers") can view the help documents in our KB.
Yeah, that's how I also want it to be - but for some reason it's disabled.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If you click on the top-right cog > Products > Knowledge base permissions
What do you have selected there?
I have
All logged-in users = Enabled
Anyone = Disabled
Our site is setup to only allow access to accounts with our email domain, not sure if that matters for this purpose or not.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ours, too - only specific domains are allowed. The Knowledge base permissions are also off (and disabled) here (I'm logged as Administrator):
It says the Confluence admin needs to enable it, but it's also disabled there.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
so after a couple of tests I was able to solve it now - for me it looks like a bug. I upgraded to standard plan on confluence (test trial), then I could change all those settings to make the knowledge base visible. I downgraded to free again, which forbids changing the settings, but as it kept the previous settings making it visible for customers, it's working now.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Unfortunately, Confluence Cloud's anonymous access is only available for the Standard, Premium and Enterprise plans.
https://atlassian.com/software/confluence/pricing
Thank you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Victor Law,
thanks for your answer - but that contradicts having a free knowledge base readable by all logged in customers as it's mentioned everywhere on the jira service management pages.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.