Jira automation when sending an email, how can i include the parent name ?

omar.wehbe April 24, 2024

Hello Community

I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks.

In the email to be sent, i want to display the Key, URL and Parent

I tried this:

{{#lookupIssues}}
{{key}} {{url}} created on {{created.format("dd/MM/yyyy")}} at {{updated.shortTime}} {{parent}}
{{/}}

 

My problem is in the {{Parent}} where i am getting in return a parent key and not the name itself. 

 

Example:

Subtask: to do ticket #511

 

I am getting for example :  B2BB2C-1624 in that email , instead of the parent name: TO do ticket  511

 

can anyone help?

2 answers

1 accepted

3 votes
Answer accepted
Victor Law
Community Leader
Community Leader
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April 24, 2024

Hi @omar.wehbe

Can you try using the following Smart Value?

  • {{Parent.summary}}

Thank you.

0 votes
omar.wehbe April 24, 2024

thank you very much ! 

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