Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira automation when sending an email, how can i include the parent name ?

omar.wehbe April 24, 2024

Hello Community

I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks.

In the email to be sent, i want to display the Key, URL and Parent

I tried this:

{{#lookupIssues}}
{{key}} {{url}} created on {{created.format("dd/MM/yyyy")}} at {{updated.shortTime}} {{parent}}
{{/}}

 

My problem is in the {{Parent}} where i am getting in return a parent key and not the name itself. 

 

Example:

Subtask: to do ticket #511

 

I am getting for example :  B2BB2C-1624 in that email , instead of the parent name: TO do ticket  511

 

can anyone help?

2 answers

1 accepted

3 votes
Answer accepted
Victor Law
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2024

Hi @omar.wehbe

Can you try using the following Smart Value?

  • {{Parent.summary}}

Thank you.

0 votes
omar.wehbe April 24, 2024

thank you very much ! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events