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Where do I see portal-only customers

Petra Hasler
Contributor
April 24, 2024

Hello everyone, 

since having the new view of the user administration, I cannot see portal-only customers anymore. When I enter the old URL, I get this error message: 
portal only customers.PNG

 

Does anyone now where I can manage portal-only customers in the new user administration view or why I get this error message?

 

Thanks!

BR, Petra

2 answers

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1 vote
Answer accepted
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2024

Hi @Petra Hasler ,

If you go to https://admin.atlassian.com you can Select your Products tab.

There in the lower left corner you can select your Product and then go to "Jira Service Management"

image.png

0 votes
Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2024

Petra, as an administrator, I'm able to see Portal only customers under Administration / Products / <pick the site under 'Sites and Products' / pick 'Portal-Only Customers' under 'Jira Service Management'.

 

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