1. Is there any plugin which can automate release tracking functionalities. i.e. automatically generate and maintain a list of releases, eliminating the need for manual data entry
2. The escalation matrix to address unresolved problems and incidents.
Hi @Rilwan Ahmed ~ we use Release Management for Jira (we don't use JSM but it is compatible for that as well) and love that it can automatically generate / publish release notes directly to Confluence. I'm not sure if it will address your bullet #2 but it's worth checking out! HTH
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