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Community resources
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Community resources
- Community
- Tag: virtual-agent
Tag: "virtual-agent"
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Hello, I have set up VA, and created my first intent and put it live. I have then submitted a question to the portal. How long does it take for VA to kick in? Should it be instantaneou...
- Jira
- Question
- cloud
- jira
- jira-cloud
- virtual-agent
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Hello, I have been tasked with becoming the Virtual Agent Guru for the company I work for. What is the best way to learn about VA? Is there a course I could take or anyt...
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...equest URL. Any consequential messages are added to the request as a public comment. ☼ It's really useful, as you can imagine... I can receive a chat, create an issue, and respond to that as w...
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Hi, ¿is possible to get data from an endpoint using the method GET of the webhook on virtual agent? ¿is posible to receive data on chat of virtual agent?
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Greetings, dear community! I want to share a use case that has been causing me quite a bit of frustration and about which I haven’t found clear information or any discussions. I’m configuring the V...
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Hi All! We're thrilled to announce that Jira Service Management Virtual Service Agent has officially landed on Microsoft Teams in its Beta version. We'd like to invite you to be among the first to ...
- Enterprise
- Article
- jsm
- virtual-agent
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
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Hi, I wanted to know about the types of custom fields supported by the virtual agent. I recently attempted to create an intent that included a checkbox field to gather informat...
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Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
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Hi, we want to use Virtual Agent with Google Channel. It is there any API that we can use with Virtual Agent to create our custom Channel? Thanks
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Can Virtual Agent be configured to work with AIO?
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When you announced virtual agent in April you indicated that it only supported one public channel but it was on your roadmap to support private one-on-one chats. Are you supporting private one-on-o...
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Hi All, We're starting to take advantage of automation wherever and whenever we can, and have built several automations based on webhooks sent from Jira Service Management. We are also attempting t...
- Atlassian Intelligence & Rovo
- Discussion
- automation
- jsm
- virtual-agent
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Hi Everyone. I am looking into the web requests that the virtual agent can send as part of an intent flow and I'm not sure what options are available to use in the conditions section. Based on the ...
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Hello Community, I'm configuring the JSM Virtual Agent on a Slack channel, and I'm facing a chalenge with the VA not being able to search the Confluence knowledge base we have. We are using JSM as ...
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Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
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Hi! I’m Crystal, a user researcher in Jira Service Management. We are looking for customers who are interested in setting up the virtual agent together on a 1-hour recorded video call. To qualify...
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It would be helpful to have more customization available with the Virtual Agent's Standard Flows. According to this article it only appears possible to remove the "Greet" flow. The mess...
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