How to move a problem or incident from service project to another project with form attached

[Ankit Litoriya]

I wants to move a problem from service project to the another project and assign to someone there using key words. How to achieve this 

For now i am not able to find any automation rule for this

[Sebastian Krzewiński · Accepted solution]

Hi @Ankit Litoriya 

Another project is also service project? If yes, you can use default request type - https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/

If no, there it no way to keep ticket available on portal.

Regards,

Seba

[Ankit Litoriya]

Thanks Seba,

Another project is not a service project. If we clone the issue or create exact triggered issue in another project. is there a way so that we run a rule without manually interaction with cloned / new issue in other project still rule run and assign the issue.

[Sebastian Krzewiński]

you can create rule that will be triggered on not service project when ticket is created and have clone link or clone link pointing to service project