Community resources
Community resources
Community resources
Jira Service Management
-
Hello, We are preparing custom forms for our user support portal. In our forms, we use some fields of type 'Paragraph', and would like to configure the 'Defaut response' with a pre-formatted text (...
-
Hi We're using JSM Advanced Requests Report Portal and we didn't change any permission and board settings. If we choose "Components: Gelistirme / Yeni Ozellik" results are shown (image4) but when we...
-
On the "Customers" tab, I've already added some organization but also emails (without including them in an organization), however for the last ones I cannot delete them. Some have an a...
-
Hi All, We are looking for an addon that can help us in creating advanced JSM forms with the following specifictions, 1) combining multiple forms in a single request OR 2) Having ...
-
I’m encountering an issue with Insight object types and would appreciate some help. I have two Insight object types: MyDevices and Warehouse. The MyDevices object has an att...
-
Hi team, I get an exception when I invoke this API to save a form template on Jira. This operation is to add about 100 new choices into one dropdown field in the form template. org.springf...
-
안녕하세요. 당사는 회사 구글 계정을 통하여 지라와 컨플을 사용하고 있습니다. 이제 컨플은 사용하지 않고 지라만 사용하고자, 컨플 사용자로 되어있는 계정에 일일이 접속하여 사용자권한 해제를 하였습니다. 하지만 해제한 사용자가 예전에 사용하던 컨플에 회사 구글 계정으로 로그인을 하면 다시 사용자로 자동 권한 부여가 되고 있습니다. 관련해서 질문 드립...
-
Customer said they are not receiving the Change Password email, and they've checked their spam/junk folders. How can I initiate this procedure for them? Thank you, Roberta D.
-
In one of our service management projects, we have multiple customer organizations. There is a main client customer organization, along with a few of their partners, each having their own organiza...
-
{ "message": "Error retrieving ID token", "code": "FAILED_TO_GET_ID_TOKEN", "details": { "message": "An internal error has occurred.", "code": 9018 } }
-
How to send Internal comments to Jira from API
-
Hi Preamble We have many Jira projects and 3 helpdesks, 1 of these is used by our customer who have 5 Agents. They are moving to FreshService for their own customer support tool now but wil...
-
...o run only on Public Comments. Use of the new feature breaks this. Why do restricted Internal Notes not meet the criteria of {{comment.internal}}?
-
My view(dark mode picture) on the left is an overview, but all the view in jira university(light mode picture) have panning and development with board selectors. The university board is way more usef...
-
Hello! Our company migrated to 10.3.1 and we're finding a lot of bugs (or configuration changes). I'm trying to setup a Slack event (Slack is already configured as integration) with Automa...
-
Hello community ! I have moved in JIRA some issues from an old JIRA project to a new JSM project. And now I have this weird situation: the tickets I have moved don't have the "View reques...
-
Dear all I am looking for a solution to remove a part of the description field in new requests created by email. This part is a table with several rows & columns containing images and te...
-
Hello Team, We need some suggestions to create the customised JIRA Dashboards. Currently, we have created multiple filters with the date range for the December month. We...
-
Hello every one. I have created a new project and now want to customize it to meet our customer-oriented needs. Unfortunately, I am unable to change any fields, even though I am the ...
-
Hello, we are using a custom plugin which extends ther SD-Dialog-UI, After the update to Service Management 5.12.x our plugin isn't able anymore to handle "seclet components", becaus e they are now...
- Question
- data-center
- jira-service-management
-
Hi all, I like to monitor the outgoing mails. We are not always sure that a message in “Customer Reply” is sent when we create a Clone of a ticket or when we manually add a customer to a tick...
-
please I lost my SIM so that's why I cannot recover without verification code
-
Hello, it is possible to active the client feedback when the ticket is closed , instead of the default configuration by Jira who configured when a ticket is resolved
-
Hi, I am trying to find our how much do my company pays for the confluence users. Many users have more then one product and I'd like to see only the amount to see users of conflu...
-
I am trying to create a filter to identify issues that took more than 7 days to resolve within the past 30 days. I attempted to use the following JQL query, but it did not produce the expected result...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 11 | |
| 11 | |
| 9 | |
| 9 | |
| 9 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| yesterday | ||
| Friday | ||
| Friday | ||
| Friday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian