Atlassian Community

Hello all,we migrated from jira server to jira cloud last year. as described inhttps://support.atlassian.com/jira/kb/merge-two-custom-fields-into-one/i wanted to remove duplicate fields after the migration. But the csv exporter is limitted to 10.000 issues and because of the number of our issues i would have to repeat the…

I’m not sure if this is the right place to report this, as it’s not really a question but more of a UI/UX issue. When clicking “Log Work”, the Time Tracking dialog opens, but the input focus isn’t automatically placed on the first field (Time Spent). As a result, if you start typing immediately after opening the dialog,…

Hello everyone, I've discovered that I really enjoy recording videos, talking about Forge, sharing Atlassian news, and covering interesting things happening in the ecosystem. I've been posting them on LinkedIn, and it's become a genuinely fun part of my journey that I'd love to grow. So I have a few questions for the…

Hello community! I've been leading/hands-on a migration project from ADO to JIRA. I knew this would be - at some point - a complex project, but I had no idea how painful this would be. I researched in the community and utilized AI to assist me in planning my project, but unfortunately, I couldn't find much rich…

How can we add a suggestion to the members of talent in atlassian so that they will work to improve the things what we want for them

My company is pretty new to Jira Service Management, so we are still learning about the ins and outs. We are setting up a new service managements and running into an issue where when we try to add a new request type, but I get this error. I am not sure what setting I need to active in order to turn this part on, but any…

I started a flowchart on the Confluence whiteboard yesterday. Surprise, surprise, I want to update the flowchart today. How do I do that? (If I'd been working with a Visio flowchart, I'd have finished the update an hour ago...) When I left-click the flowchart, nothing happens. No cursor, no pop-up editing toolbar, nothing.…

I have a whitebaord on my MS Teams, now I have to move this to Confluence Whiteboard to keep all the documents at single location. When I copy from MS Teams WB to Confluence WB, it is not working at all. Nothing gets copied over. Any solution? 

Suddenly all of my lists within one of my boards are showing up transparent, with the exception of my most lefthand board which remains opaque. I didn't manually make any changes. How do I get it back to normal? 

Hello, I am an site_admin. I have two teams. One is called "TTI_C" and the other is simply called "TTI". I would like to have "TTI_C" added as a sub-team to "TTI". I tried to do so by going into the Team section but i do not see the usual "hierarchy" button allowing me to handle teams. Another colleague who is an admin of…

I set global credential in Jenkins with client id and secret from bitbucket. I'm running Multibranch Pipeline. till yesterday things works fine by running clone from my build process. Starting from today I'm getting error 128 returned status code 128:stdout: stderr: remote: You may not have access to this repository or it…

Hi, I am working with a Kanban space and want to setup automation to move workitems if they have not been moved to a different column after 3 days. I made the below automation to test out doing this, and just add a comment for now. The flow does look to run without error but it never adds a comment. I have created custom…

Hey Community! 👋 Understanding your entire release state should feel quick and obvious. Scanning a crowded dashboard to see what is in production wastes time. Clicking around to find out which environments are failing adds up too. To solve this, We have refreshed the Bitbucket Cloud Deployments page. Page is now cleaner,…

Hi there, When editing big tables in live docs and scrolling down on a page, I notice the table's header row is made "sticky". So the header row stays in sight while scrolling down the table, which is a nice thing to have. However, * in Firefox (v154.0.1 / add-ons disabled) the header starts flashing when scrolling down…

I am dealing with severe lag on my Trello. This has been happening for about 2 months and nothing I do is rectifying the situation. I have switched browser, cleared all caches, history and preformed all system updates. I have checked and verified server is fine and even purchased a new computer. The lag time is incredibly…

Hello I hope i can get through to someone at atlassian as i cant raise a support ticket for some odd reason.. All the issues on my Jira space have disappeared. Gone from backlog, boards and releases. I've got something in the order of 1400 issues. Its like they have been removed from the index used to query them. My…

I'm trying to create a new Jira Cloud site (via the standard signup flow) but it fails every time with: "Something went wrong on our end. Please try again. If this keeps happening, contact support." I've tried: - Multiple site names (including ones confirmed available) - Retrying multiple times - Different browser /…

I created two account - one with my personal email and one with my working email. I was working for a while with my personal email, and decided to shift my account to work email. It haven't let me do so cause the work email already has account, so I deleted it and waited the account will be permanents removed. Now my…

Our free Jira Cloud site axionlabhq.atlassian.net was deactivated for inactivity and now shows "data will be permanently deleted soon." We were actively using it. Could an Atlassian staff member help reactivate/restore it, or point me to the correct reactivation flow before the retention window closes? I can share the org…

Hi All, We are using the Connector for Salesforce & Jira by AppFire, but are having issues when trying to create a Jira Issue via trigger. Here is the documentation they provide:…

I first started my account via Bitbucket when I was in grad school in 2015(-ish) using my school email. At the time, my school saved alumni emails, but last year, they changed the policy, so I am no longer able to access that account. I am writing this post with a new account made with a different email. When I go to log…

Hi Atlassian Support, We have two Atlassian organizations that both belong to the same company. This appears to be a historical artefact: our Bitbucket workspace was created under an older account, and Jira/Confluence were set up later under a different admin account, so each ended up with its own auto-created…

We have a project with a simple Epic-Task-Subtask hierarchy. When viewing in a list view and with "Show Hierarchy" toggled on, both Epics and Tasks show in the list. If I expand an Epic, it correctly shows the children Tasks, but they are now duplicated in the list. Each child shows under the parent Epic, and then again in…

When I returned from vacation at the end of August and checked my feeds, I saw that the security community had spent the week focused on Rovo. Two research teams had published different prompt-injection methods for Atlassian's AI assistant just two days apart, one at DEF CON and one on a company blog. At first, I looked…

Hi, I want to know how many Rovo chat requests one can ask before hitting the usage limit. According to your documentation (https://support.atlassian.com/rovo/docs/rovo-usage-limits), a user gets the following amount of AI credits per month: * Standard: 25 * Premium: 70 * Enterprise 150 1. On the same page, you write "10…

I can't find it....

Hello, My confluence space is not available anymore. I have been on maternity leave for 3 months and just came back finding this issue. I am surprised as I have taken a look into my email and I did not receive any warning about deactivating the account. My space was silviajimeneznavarro95

In my Jira Product Discovery project (3D PD), a work item such as RU3D-363 is in Closed/Done status. However, searching for it using JQL key = RU3D-363 returns no results in All work / Search work items. I have already disabled the Hide done work items setting for the 3D PD space, but the issue still does not appear in the…