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When I export Rovo insights as a CSV file, each daily record includes a top_agent_id column. However, I'm unable to identify which agent this ID corresponds to. Is there a way to map the top_agent_id values to agent names or other identifying information? Any guidance on resolving these ID references would be helpful.

Hi!, I'm trying to paste part of whiteboard but when I do that, it paste as plain text Regards!

Hello, I am dealing with a very frustrating Bitbucket authentication issue and have been trying to resolve it for several hours. Repository: https://bitbucket.org/greenunion/greenshop.git I am the only developer working on this project and have access to the repository. The strange part is that git push works perfectly: To…

Hi, We have a section of physical locations were our customers can report an issue and we believe that this is easiest to explain for people to just click on an map to describe the area where the issue is occurring. This was based around having a map view of each floor and able to drop a little pin of where the issue is.…

Hello! I'm trying to integrate some kind of location picker to my service desk customer portal. Best case scenario the user can search for a location (for example a hotel) on a map which then gets attached to the issue or gets written in a custom field. Has anyone an idea how to achieve that? Thanks in advance!

Hi there we have recently started experiencing an issue with comments on Trello cards that occurs repeatedly across our team. We use Trello on different platforms: some of our team members use the Trello desktop app on Mac, while others use Trello in a web browser on Windows. My setup * macOS: Sonoma 14.7.8 * Trello…

I am trying to download board info into an excel and then i click on "Print, export & share" and download a CVS, it is downloading an "undefined" file with html info but nothing about the board. Can you help. Thanks!

Hello to all! I have been doing some changes into a repository I'm working at and I want to upload them correctly for my whole working team to be able to access them. The problem appears in this very moment, since I have done it from a Virtual Machine and the changes do not seem to update accordingly when I do so from…

Hello, The account previously used to administer the Jira site was associated with an email address that has since been deleted. As a result, we can no longer access the administrator account or receive password-reset and account-recovery emails. At present, we need to identify or restore access to the existing Jira…

unable to access https://epiccms.atlassian.net/jira/your-work

How to add Custom dropdown near Jira's native Board Filters. Please find the below screenshot, I have a custom dropdown placeholder that I need to adjust beside Assignee, Epic, Version, Type, and Label. 

Olá, pessoal. Enfrentei um problema crítico em meus projetos do Jira Cloud e gostaria do auxílio ou orientação da comunidade e do suporte. Recentemente, identifiquei a perda de vários projetos e arquivos/anexos dentro do meu ambiente. O ponto mais preocupante é que nenhum create ou administrador foi notificado sobre…

I have not been an Atlassian subscriber for at least 2 years, and it looks like you're charging my old work credit card (which I had previously cancelled) for a product that I don't use. I can't login to the account what do I do?

I have not used SourceTree for a while and all of a sudden pushing to BitBucket will report: remote: Invalid credentials I know my credential of my BitBucket account, which I logon to with my Google account. And in my account the SourceTree app is given access. What I am uncertain about is what to enter in the Remote…

Whenever a reporter creates an issue in Jira Free and immediately after creation assigns it manually using inline edit to another user, the assignee does not receive an email notification. This does not work for some time now. It worked in the past. The assignee does receive email notifications for comments with @…

No, this isn't a troll but a genuine question. For years up to 2017 it was a great tool, working seamlessly in most cases with many repo types. But from there it seemed to go downhill, with inexplicable bugs, random crashes creeping in (many of which seemed to relate to file locking) or random bugs where some features…

how do i reactivate

I probably used a standard account trial that ended without me adding payment details. I want to reactivate the account as a free account but when I click reactivate in the "manage subscriptions - inactive subscriptions" and then continue, it returns "something went wrong" error. How can I reactivate the account as a free…

Hi. We have a Bitbucket repository with LFS. Our users work with Sourcetree, they use the https protocol. In order to access the repository they create App Passwords in their Bitbucket Settings and then set up their Sourcetree credentials with said App Passwords. Everything seems to work OK except that every time we push…

I have nested submodules in my project and when i switch to a different commit on the parent repo the submodules do not update, I tried checking the "recursive" setting in the Options menu, but it did not help!

Hi everyone! 👋 I completed the 5 free Atlassian credentials, and I can see all five listed on my Atlassian profile. However, when I check the Atlassian Certification Portal, I can only see two of them. Does this mean the other three have expired, or is there a difference between the credentials displayed on my Atlassian…

Hi, We're back from vacation & after having opened a ticket for https://cavalier-rouge.atlassian.net/ , even after a couple of hours: - Our Space (used for our Non Profit Organization) seems to have disappeared - The members are still there... - but no Confluence content or Jira tickets Any ideas if there is a delay…

remote: CHANGE-3222 - Functionality has been deprecated remote: App passwords are deprecated and must be replaced with API tokens. remote: https://developer.atlassian.com/cloud/bitbucket/changelog#CHANGE-3222 Tokens are not working, how to fix this?

We're testing an upgrade to v9.4 from v8.19, and the custom scripts we have for ScriptRunner scripted fields are no longer rendering on the issue view page. Our scripts output AJS code to update, for example, the ghx-issues-in-epic-table In the upgraded JIRA product, when viewing an issue the developer tools are showing…

One of the coolest tools integrated with Jira Cloud is the Jira Automation. More and more users create all kinds of automation rules, but most do not realize how powerful and functional these rules can be. In this article, I will introduce you to some features you may not be aware of. Use case scenario Let's automate one…

In JIRA timeline - It is normally Start date and due date is seen if you hover over any bar of task, I want to know if I add one field "actual completion date" then can I see also in the bar actual completion date ? so that the bar shows in same bar - Target completion and actual completion. so that with this view - we can…

Hi all, We connected the Slack connector in June 2026, so we're on the new architecture where Slack search happens directly through Slack rather than Atlassian-side indexing. Setup: * Slack connector enabled in admin.atlassian.com, scoped to a specific public channel (#example) * Custom Rovo agent created with Slack added…

Posting this as a question since there's no suggestion option available — but this is meant as a feature request for the Rovo team. Hi everyone, We've been trying to build a Rovo Agent that helps users navigate JSM requests — things like "who handles Azure requests?" or "which group should I pick for this category?" The…

I created a rovo agent that I want to automatically assign as the assignee on a ticket with specific criteria. I've created the automation flow and confirm it works properly, however I'm not able to assign the agent to the ticket (even without automation). I think I need to make the rovo agent an assignable user, but can't…

{ "author": { "id": "f3a534d9-1498-e0d4-8b50-e058a8fb8156", "actor_type": "ASSISTANT", "ari": "ari:cloud:identity::user/f3a534d9-1498-e0d4-8b50-e058a8fb8156", "named_id": null, "name": "General Agent" }, "scenario": null, "message_metadata": { "traceId": "b569c0ce3360450a9af24895e6f556f9", "agentOrchestratorType":…