Atlassian Community

Hi, I submitted two apps for cloud fortified approval tickets, however for both I got a auto response saying the ID of app is invalid, when it is not and I supplied a screenshot showing the app ID (this is not my first time submitting a cloud fortified approval request). Since then I have received no response back. Please…

Hi everyone, We have an existing Jira Cloud site that was originally created using an employee’s Atlassian account. That employee has since left the company, and their account has been disabled. Jira site: https://squarera-appteam.atlassian.net/ We currently don’t have access to the Jira site and are unable to manage or…

During log in to Jira or Bitbucket, it says an email with confirmation code was sent, but in fact there is no email including Spam folder. But this is a question about another account, because I obviosly cannot log in with it.

Hi Community, Can you help me regarding with my problem? I have a User Picker Custom Field on Customer Portal, I want it to be default by catching who is the current user and place it on that custom field. Is it possible using scriptrunner? and on what part of scriptrunner? Scripted Fields? Post Functions? Any help is…

How do you decide which third-party apps to install from the Atlassian Marketplace? Do you have a standard SOP or checklist, or does it depend on the use case? What are the main things you look at before approving an app, such as Cloud Fortified, Runs on Atlassian, certifications, security, permissions, data access, vendor…

I have a recording that I need to save/clean somehow. There are 9 seconds where there is a strange noise NOT from my side of things but from LOOM that comes in over my voice. I can hear my voice underneath the noise. I have to clean this up somehow but I lack the knowledge on even how to pose the question to AI properly.…

Which APP do we need to see JIRA Tasks in out OUTLOOK Calendar ?

Hi, Is it a way for me to auto calculate time from state transition. Basically how much time do we have between the transition from 'to do' to 'in progress' until transition from 'in progress' to 'test' ? Thanks,

Hi 👋 I am Abhinav, PM - Loom. I am here with some exciting news! Until now, agents couldn't touch most of the context you've captured in Loom: meeting recordings, walkthroughs, demos, and the feedback that's always easier to show than to type. Your AI could summarize a Jira ticket, draft a Confluence page, and dig through…

I'm trying to set up an automation that moves a parent epic into In Progress once the first child issue/feature gets moved into In Progress. The confusing thing is we use the Epic issue type for both Features and Epics. We have them linked in Jira so that Epics are parents of Features, and we delineate the two by using…

Title: Unable to access Jira Service Management – Technical Error Description: I am facing a technical issue while trying to open the Jira Service Management tool. The page is not loading successfully and displays the following error: “We had some technical trouble. We experienced a technical problem while trying to load…

Hi! Is it correct that I will never be billed under the free plan? If I accidentally use to many build minutes or storage, I will only lose access to the resources? The worst case scenario I am concerned with is if my account gets hacked and used for bitcoin mining or something similar and I get charged with the cost? Is…

I am seeking assistance with an existing Bitbucket Cloud workspace that has become deactivated. Our organisation has historically used the Bitbucket Free tier and has not had a paid Bitbucket subscription. When attempting to restore access, the process appears to direct me towards creating a new workspace rather than…

Hello, i can't login to my other account. (i created this account to create a support ticket) It says it sends a code to my email, but the email never arrives. My Bitbucket repo page is bitbucket.org GnomeEU Is my email account on suppression list maybe? Cheers

Hi everyone, I've been troubleshooting a notification issue for several days and I'm out of ideas, hoping someone here has run into the same thing. The problem: specifically, when someone adds me as a member to a card on a board I belong to, I don't get any in-app or push notification about it, on any device. Email…

I originally dug into the upcoming data contribution changes for a specific consulting client. Because the findings affect many Atlassian environments, I’m sharing what I learned with fellow Jira and Confluence admins. Here’s what you need to know and which actions to take now. Atlassian already uses customer data to…

I have this site mesh-g6.atlassian.net that was deactivated on 2nd July because it had 11 users (6 active users and 5 invited that never accept de invitation). Now I eliminated the 5 others users and need to get my site activated again and downgraded to Free plan because I cannot pay the premium plan. What can I do? There…

I was auto-enrolled, against my will, in Trello premium. Please cancel the free trial so that my company is not automatically billed at the end of the trial. I can't do it myself because I do not have admin billing access. This is very frustrating, because I did not choose the free trial, and I now have to spend time…

There are two steps to downgrade Jira Software from standard to free. The process will take about five minutes to complete. 1. Remove product access from users until you reach the free limit of 10 users. 2. Change your plan from standard to free. If you still have questions, head to the FAQs at the bottom of this page.…

Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occurring on day 55. Users can prevent deactivation through UI activity and request data restoration within 14 days of deactivation via…

I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our requirements change. Today, a submitted onboarding request automatically creates a parent service request and individual…

Hi I am very new to Confluence and I am confused on how some of the stuff works. I am doing a trial of Robotmaster that has all their release documentation published on Confluence. I found a link to it through a quick Google search and was able to access it until last Friday morning when I suddenly started to see this…

We recently had an update to our Confluence platform, and both several colleagues and I noticed that the tags in the database tool are no longer solid and instead have the colors as the outline. This makes it harder to visually identify the colors, making Confluence less effective for doing our jobs. Can this be reverted?…

Is there a way to associate features to and Epic the milestone to track the execution of features to that milestone. Similarly, is there a way to associate Epics to a Theme level Milestone ?

We're running into an issue performing Rovo Search through the Claude Atlassian Rovo connector. Other MCP calls (e.g., searchJiraIssuesUsingJql) work as expected, but Rovo Search specifically fails. We have an open ticket with Atlassian Support, and they've confirmed the calls are returning a 403 error. They're currently…

Hello Atlassian Support, I’m reaching out regarding my Atlassian account associated with the site trbt.atlassian.net. Unfortunately, I missed the email notification informing me that the account/site would be deactivated, and I can no longer access the documentation stored in Confluence. I would really appreciate it if you…

I want to create a dashboard where x-axis will be month through of the year and y-axis will be group of no of incidents which has status (New, inprogress, hold, close)...

I have a situation. I export an entire board into a PDF, but for some reason the letter Q is changed into the letter Z in the PDF. If I browse the board, I still clearly see the letter Q, but searching for it, does not find it. It seems like a font substitution under the covers? So if I search for Lasquez, I cannot find…