Atlassian Community

Hi Atlassian Support, I would like to request a refund for the Loom Business + AI charges made after May 29, 2026. On May 29, I believed I had successfully cancelled/deactivated my Loom subscription. In Atlassian Billing, I can see a Loom entitlement that was indeed deactivated on May 29, 2026. However, I have now…

i try to create a location custom field in Jira when providing latitude and longitude. i want the location custom field will present a map with the location. does it possible?

Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what I want is to have this GPS field automaticaly filled with right coordinations coresponding with the chosen location in the previous…

I have a team who needs to capture location and append it to the raised ticket through customer portal (Jira Service Management). Do we have any option with which this can be achieved?

I am looking to create a preventative maintenance project for my company. One of the requests that was mentioned was the interactive map. A user should be able to drop a pin on the exact location (within the office) so that the technician knows where to go for the maintenance. Is this possible?

i, I have enabled JIRA Mobile Connect in my Project Settings (ABLNP) and mapped UUID and Map Location fields from Fields Settings to relevant screens from the project. See the included images. Yet functionally how am I supposed to use it? I was expecting a Map Picker to appear on my web or mobile JIRA cloud interface on my…

Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Are there any apps that could help with this? I tried a few apps. I can achieve showing the map and if I choose a place from the…

Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability to Filter Values in Linked Fields in Jira Service Management Forms - Create and track feature requests for Atlassian products. If it is as important for you as for…

I have a Schema that contains all of our IT Assets. I also have schemas for our Antivirus environment. I have the reference working where I can select the asset name to link the two schemas. What I'd like to do is to have my IT Assets schema, pull the link automatically. Something Like Antivirus reference = IT Assets name…

I've got the Agent channel in Teams turned on, but I need to adjust the notifications so that I'm not getting the comment update notifications, only those for new issues. Is this possible?

Recentemente troquei de computador e passei a ter um erro recorrente ao usar o Trello via navegador Web. Sintomas do problema: * Aparece frequentemente uma mensagem: "Você está desconectado(a) do Trello. É possível que você receba as atualizações com atraso. Estamos tentando reconectar..." * Sempre que a mensagem surge,…

It does not seem it is possible to add the CSM Inbox to a business project, but I do not see anything in the docs that says this feature is limited to Software projects.

The new guest role has appeared in my instance and I'd like to change several licensed users to to the guest role. What's the best way to do this with minimal to no disruption? What's the experience like for users being converted to the guest role? From what I've been able to dig up in the support KB, I only see…

Hello Team, We are using Jira "comment screen" when ticket is moving from one state to other. But comment field is not behaving like other paragraph fields. Ex: When i add some data and click bold or underline or try to change any style its not updating instantly. Instead wiki markup is showing. How to resolve this. please…

Can I use automation inside Jira to export data from certain fields in my project to a csv file? or can I use a python script to grab certain data from certain fields in my project?

In the rôle list I cannot see the jira-guest-member role. ROVO had identified it. Can you explain why?

Does JSM Read-Only profile require licence, does it requires any cost and we need to pay for each read-only profile

I'm looking at how to run a live vote during our webinar on Mental Health/Neurodiversity late in May: https://ace.atlassian.com/events/details/atlassian-brisbane-presents-brains-and-belonging-embracing-mental-health-amp-neurodiversity-in-teamwork/cohost-brisbane I'd love participants to be able to vote on questions so we…

i want to know the process that,how do i get .apk file from bitbucket.how to set up s3 bucket for android in Bitbucket.

We are a small company (5 engineers and 5 software developers). We have used Jira for four years now. Our company is involved in different projects (one is 3 years) and at the same time have to deal with client requests (issues and smaller developments). For planning purposes, (because we have grown, I used to have it all…

Hello dear Sourcetree support Team. SourceTre Version 3.4.13 The application crashes while loading remote repositories. Clicking on "Remote" Button the application crashes. I found the error below in windows Application events Applicazione: SourceTree.exe Versione framework: v4.0.30319 Descrizione: il processo è stato…

Is it possible to set the default diff/merge tool for all users? I am using the Enterprise MSI installer in an academic lab environment. Ideally, I'd like to set P4Merge as the default tool for all users. It appears that setting it in .gitconfig gets overridden by SourceTree. 

When I select Bitbucket.org as a Hosting Account and select "refresh oauth token", it goes to a local host address...http://localhost:34106/?code=RrGFpyKF7nEbXebW8H&state=authenticated and it contains the wrong username

I'm using the atlassian/aws-ecs-deploy:1.15.0 pipe in Bitbucket Pipelines to deploy to an ECS service that has the deployment circuit breaker enabled with automatic rollback. I've hit a silent-failure mode and want to confirm whether there's a supported way to make the pipe fail the build when it happens. Repro: * Pipeline…

Dear Atlassian Team, I’m writing in response to the announced price increase. While I understand that prices may need to evolve over time, I find this increase difficult to justify given my recent experience with Jira. The quality and reliability of the tool seem to be declining rather than improving. Weekly, there is…

I’m planning a migration from Bitbucket Server to Bitbucket Cloud and want to make sure the process goes smoothly. I’m particularly interested in best practices for preserving repository history, branches, pull requests, permissions, and other important project settings. Are there any common migration issues I should be…

We have a small number of (paid for) licences for confluence and jira within my organisation, but would like to invite other employees who haven't got one of the licences to view our confluence spaces and jira board (they don't need editing access). We don't want to make the spaces public for the whole internet to see, but…

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We are currently running version 11.0.8 (latest 11) on some of our servers. There are a number of vulnerabilities identified. We're not able to upgrade to version 12 a this time. Will there be a, update to version 11 to resolve these vulnerabilities? 

When I try to login into Bamboo, It showed the incorrect and username and password. So, I used the reset password. but the problem was, I didn't the email. I tried many but it not working. Thank you!