Atlassian Community

Like many organizations (Atlassian included), we prefer to reopen tickets when a requester replies after closure in case they need further assistance. This is a better experience for both the responder and the requester as the context remains in a single request and the interaction can resume where it left off. The…

With the Statuspage / Slack Integration, I'm wondering if it's possible to configure the Slack posts in the following manner: * When a new incident is created in Statuspage a new post is then created in the desired Slack channel * Any status updates added to the incident are then threaded off of the above Slack post Is…

Hello, I have a filter that shows some numeric columns. I would like to add the value of some them to have one column that shows the addition (in Rich Filter ?). For example: I would like to have a column that will add column 2 (TPD) and 5 (Dev Act Effort), so the values will be: 2 2 12 12 30 is it possible dynamically ?

Hello, I'm using the Goals tab in Jira Software, which displays our Atlas goals along with their latest status update. Currently, clicking on a goal redirects to Atlas, without showing the linked Jira tickets (Epics/Initiatives) directly in Jira. My question/suggestion: Would it be possible to display, directly under each…

I'm helping a newish client with Agile and Reports. I've either completely "lost it" or missed some release notes. I would swear that in the past 24 hours, the Reports tab has changed from a list of reports to a Dashboard?? When did the dashboard like page go live?

We have Atlassian Rovo enabled and approved in our ChatGPT Business workspace, and the Atlassian account connection is working correctly. However, Atlassian Rovo does not appear in the app list inside ChatGPT Agent Builder, so we are unable to add it to an agent. What we have already verified: * Rovo is enabled in the…

I saw that jira calculates story points as in progress even though they are in to do status I find tickets that are calculated as in progress and their sttaus is to do, wghen I move them to done it works ok (in progress decreases), but t's wrong; they are to do not in progress. Pictures to represent that 

I am trying to debug an issue when a condition allowing the automation to continue, but the check should fail and the automation stop. I was hoping to email me the automation ID when this happens so I can investigate easier. Is there a smart value for it> Thank you,

Hi Folks, We have gitlab (self-managed), hosted on prem and not publicly accessible. i went through several setup documents, but I'm lost in setting up the connection. Tasks done so far: 1- installed 'Gitlab for jira cloud' app 2- in gitlab, i have created an application, by following the…

I have a requirement to lock the Description field on tickets after creation, for audit purposes — only a small designated group should be able to edit it afterward, while all other fields stay editable. What I tested and ruled out: 1. JSM Behaviour (the newer native feature) — I tested this directly. Right now, the "View…

We are running a company-managed software project (Jira Premium, with Advanced Roadmaps / Plans enabled). Problem: When we create a subtask from a parent work item, the Team field appears in the "Add subtask" form as required (marked with *) but is empty and cannot be edited/selected — the field is greyed out with a…

I started my freeday with a new objects: Grow up my skill into jira, loom and other!! I'd love use it for point community builder, creator and moderator. I know, it's only bit now, but i'm here to learn, little by lil every day!! I love "info" space. Very utily! Tonight i managed team and project creations. I used ticket…

For my iPhone, I've tried what I could think of: making sure I'm 'watching' the board and the card, and allowing notifications within Trello for due dates. When I looked at my system settings, I didn't see Trello listed as an app that had notification settings. As for my MacBook, I'm experiencing the same problems. The…

We are goinging to make our jira dc instance readonly mode but we want to make sure that the data can be downloaded from the structure plugin so after the instance is made into read only mode can we download the data from the structure app from jira ? 

I assume that there has been a facelift to Jira between the 9th and 10th of april (at least for me). With this, I can no longer hide either of the sidebars that are shown with an issue open in the browser. I am using Edge 134. I can never get the left sidebar "hide-arrow" to show, but the one for the right sidebar will be…

I am not able to get a code on my email anymore and it is impossible to get through a support ticket as I don't remember the site URL. How can I get in touch with a support staff?

When I manually enter in an external comment on a work item in CSM, the comment shows on the portal, but an email is not being sent to the reporter's email, letting them know that someone entered a comment. I'm using 2 different email address for the customer vs the agent. In the customer experience, email notifications.…

my free plan has been deactivated. how can i recover things Confluence and Jira ?

Hello everyone! I couldn't find a way to query a specific customer experience form for report purposes. In JSM, we can query by Request type but couldn't find a way for CSM forms. Since we can create multiple forms based on a single issue type, I assumed we can do the same for CSM (hopefully). This could also prevent…

Just started this week any tables in a PDF export have a shadow or 3D effect on their edges. This looks really unprofessional. The inline page does not have this issue as all the tables are sized correctly within the columns. Any feedback would be helpful. As I stated this is only started happening this past week across…

die confluence app läßt sich nicht installieren. Es gab scheinbar eine alte Installation die nicht mehr existiert und ein erneutes installieren verhindert.

There seem to be invisible spacer elements between sections (e.g., Goals → Brainstorm → Discussion Topics). Removing the extra spacing is tedious because it often changes formatting in following paragraphs, removes emojis/icons, or alters heading styles. Can someone confirm whether these hidden spacing/decorator elements…

I have a fleet of drivers that are having major issues with photos not loading to our workspace. Their apps show the photos with a black dot in the corner as if it hasn't been loaded. Over the last couple weeks something has changed where photos are loading slowly or not at all. Please advise.

Hello, we recently migrated from Jira Data Center to Jira Cloud, and we are trying to reproduce the behavior of one of our existing Structures. On Structure for Jira Data Center, we had the following generator configuration: * Filter: project = "Capability Management and assignee=..." * Insert: issuetype = Demand This…

What comes first? Can you have something in the backlog that doesn't have enough information to start or should that sit in shaping then go into the backlog when there is sufficient information to know what is being delivered and the piece of work can be sized?

Hello everyone, We’re starting to use Jira Premium Cloud Plans (advanced roadmaps) for roadmap planning across multiple teams, but we’re still figuring out the best way to model team capacity. The idea is to use Plans to prioritize epics, schedule upcoming work, and understand how much roadmap work each team can…

Will there ever be a time when Sourcetree will support the native (built-in) OpenSSH Agent on Windows like it does for MacOS and Linux? I repost this question, because there was never a definitive time of when to expect this feature to become available. Using the built-in OpenSSH agent for authenticating to my GIT repos is…

I run an HVAC and AC repair business in Brownsville, TX and I'm looking for ways to manage my field technicians better using Jira. We handle multiple service calls daily across different neighborhoods. Has anyone used Jira for field service management? Any tips would be helpful! Edit: A promotional link was removed from…

Quick question for the fellow PMs: how are you handling cross-product roadmapping and capacity planning? We're drowning in spreadsheets trying to get visibility across our teams in Jira and Asana. Are those 'portfolio' tools (like Planyway/Smartsheet/Big Picture) worth the switch, or is that just a different flavor of…

Dear , I have enabled 2 step verification and activated my microsoft authenticator app , it was working well . Recently I changed my mobile phone and I can not activate the new authenticator app , and each time i need to use recovery code . How to activate authenticator app ?