We have a member and at login it is asking for a code to be sent to the email but not receiving the email with the code. We have checked with our IT and testing there are not blockage or filters stopping any email to com in.
Hello @Julekha Khan
Please go first through Not receiving confirmation emails or password reset emails | Trello | Atlassian Support
One other useful test: does the member receive other Atlassian emails, such as a password-recovery email? That can help determine whether the problem is specific to identity-verification emails or all Atlassian account email.
If that won´t work you will probably need to contact with Atlassian Support.
Best,
Arek🤠
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