Atlassian Community

Hi Team, I have configured my git in linux server and I would like to access my local git using GUI. I have installed Sourcetree but unable to connect to my linux git from windows server. Please help me to provide the solution. Regards, Kunal Khanna

Hello everyone. I made a lot of changes in unity. I closed Unity and VS. Then I switched to source tree. I pressed the stage them all. Then I decided to discard a few things. When I discarded the unnecessary things, it also discarded the things I did not choose. And now it has shattered the project. I did it from morning…

I have 2 issues with the Credential Helper Selector. 1. I mistakenly selected "always use this from now on" for <no helper> but it was a bad selection and now it's locking my account after several attempts to clone a repository. How do I undo this always use selection? 2. Once I undo that, how do I get it to stop popping…

Hi Community! We’ve heard your feedback - editing Confluence pages through automation has been one of your top requests. We’re excited to announce the new “Edit page” action, now available in Confluence, Jira, and Jira Service Management! If you're using this new action, make sure to check out support for rich text…

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud What is shown? Recent deployments on the App updates administration page. Visit: admin.atlassian.com > Apps > Release management (Under “Platform experiences” header) >…

Hello Atlassian Support, I am the administrator of a Bitbucket Cloud workspace and I urgently need assistance recovering historical data from the legacy Bitbucket Issue Tracker. We had important project information stored in Issues, including issue descriptions, comments, discussions, and other project-related data. We…

why does nothing happen when i click record 

Buenas borre un tablero por error depues de cerrarlo necesito recuperarlo por favor! espero noticias.

Description: The native layout feature where a user can double-click empty board background space to instantly trigger the "Add List" prompt has completely stopped working.Steps to Reproduce:* Open any Trello board on a desktop browser. * Double-click an empty background area or space between existing lists. * Observe that…

Since very recently objects in Assets no longer show a linked work if the work item is in status category "Done"? This is very annoying -- is this a setting/filter I can change? Ex, two objects in the same scheme but only one is showing a linked work item -- and that's the one that is in status category "To Do":

Hi Experts, Any suggestion on why JCMA is failing to get enabled as below

We have an Automation created to pull data from an external source and update a field in JSM, and are currently using the "Field value changed" trigger. Everything works just fine when the value is changed in an issue that already exists, but it won't run properly when a new issue is created. We have "For: All issue…

Hi all, I don't find a way to remove or hide the reporter field in the request form. If I access the "Raise a request page" as an Agent I want to remove or hide the "Raise this request on behalf of" field, is this possible? In the "Project settings > Request types > Context fields" I put the Reporter field under the HIDE…

Dear team, By any chance is there a way to alert user if user try to archive a ticket with child elements not archived. Kind regards

I am in the process of closing my trello boards and permanantly deleting all cards, lists, and boards, before closing my account. Does deleting a card, list, and board mean that trello/Atlassian's servers will no longer store my information? I have read through a couple of articles:…

Many in my organization use Loom. I am trying to create a Loom account using my work email but when I get to the join a workspace or create a new workspace step, I get an error that says "Something went wrong. Please try again." I have cleared cache, used different browsers, but nothing gets me past that step. I can log in…

Hi good day experts, Can anyone enlighten me why cant i edit the {message.content} ?

I have recorded and edited a loom video. It plays ok in browser but when I download the mp4 video file, the sound is lost form the video. I tried different players but the players work fine on other videos. Why do I get Loom Downloads without sound?

bitbucket.io is not working after today. website returns 502 or 504 or very-very-slow 200. not reported at https://bitbucket.status.atlassian.com/

Hello On opsgenie, we could ping a heartbeat with "Authorization: geniekey: xxx". With JSM, we need a basic auth with a token having "write:ops-config:jira-service-management" scope. Do you have a solution to ping heartbeat without write scope (or with integration API key) ? Regards

Hola, queria consultar si podemos personalizar los textos marcados, ya que nuestro espacio trabaja solo en español y a la hora de utilizar esta skill en rovo, los usuarios ven el texto en ingles y no saben completar la tarea. Pasa lo mismo con las sugerencias que hace rovo en el Chat, generalmente estan en español pero…

Hi everyone, We're excited to announce that Global Views is now generally available in Jira Product Discovery! 🎉 This is one of the most requested features from teams managing multiple spaces, and we can't wait for you to try it. What problem does it solve? If you’ve ever curated the perfect roadmap or prioritization view…

Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing in my watch later despite saving them there. I am doing nothing different to before when it did work. Can anyone help as to…

Hi all, I have configured a form in Jira Service Management that is accessible through the customer portal. When the form is submitted, any questions answered "No" automatically create a child ticket. We would now like to include file attachments as part of this process. The automation is already configured so that…

AI is everywhere in the Atlassian ecosystem right now, from Rovo and automation to AI-powered workflows and agents. But beyond the announcements and feature lists, I’m curious about something more practical: How are Jira and Confluence users actually using AI in their day-to-day work? Are you using it to: → Summarise long…

I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday. Whenever I open my Asset Schema, the filter settings automatically revert to the default columns: * Icon * Key * Created * Updated * Name I have to keep changing the filters back to my preferred settings. However,…

Hi, I have an issue with Jira for a couple of weeks, when I use the tool and I open (click on) a ticket, sometimes this message is shown (I just click on the ticket on the board). Then I click on the button "Go to the default view" then I can use Jira again for a while and this error is shown several times per day which is…

I have a Knowledge base set up on Confluence that I used for a JSM project. I am now trying to also use it in a CSM project, but it is not displaying correctly. The Confluence space is set up with Categories that I group the Knowledge base articles in for ease of display. My CSM page is connected, reads those articles in…

Error User does not exist 

Hi, I am trying to solve a use case, where I have requirements written in a table in confluence page, and on transition of the page to verified status, the automation shall trigger creation of JIRA tasks 1 per table requirement row. I tried using custom Rovo agents, but catch here is my table has 150+ rows/entries, and…