Atlassian Community

We run an automated feedback pipeline: a bot reads every Slack message and creates/triages Jira Product Discovery Feedback items. Today the official "Jira for Slack" integration can sync a Slack conversation thread to a Jira item and count linked Slack messages as Insights — but only when a human triggers it via <a…

Hi We use Labels quit a lot and would like to see who and when a label was added or removed. if you click on the label at the bottom of the page it brings up a right nav of page info called 'Details' such as who created it, number of views. It also shows he labels on the page, but i cant see any way to see who added and…

Sending mail to dl are not creating tickets in queue.automation failing.Throwing error as cant connect mail server and Receiving Failed to retrive Oath token error

Recently, I encountered a requirement to automate tasks based on field data from advanced forms in Jira without relying on the "Forms submitted" trigger. While Atlassian provides documentation on accessing smart values for forms and form fields, I found it challenging to obtain the necessary form UUIDs. This article is…

Posting bug here since Atlassian won't accept bug reports on free accounts. I recently started seeing unintended behavior from Trello Desktop on macOS. I've been using the global shortcut to hide and show the Trello Desktop window for months. Once the window showed, I used to be able to navigate an open board with my…

Starting today, I can no longer scroll right or left by clicking, holding, and dragging. Even when I try to move a map by holding it down, I can't move it any further than the edge of the screen. It doesn't work for my colleague, who uses the Windows app version, either. I use the web version myself.

This feature is part of the Jira Product Discovery Premium plan. 👉 Start your trial here 👈 Other features of the plan are described here and here's an implementation guide. In the Free and Standard plans, Jira Product Discovery only supports a flat model, where every idea is at the same level. As part of the Premium plan…

My team has a meeting with IT to review our project needs so that they can determine the most appropriate resource. I believe the options in consideration are either Smart Checklist, a Kanban board, or a Scrum board. They've given the heads up that the need isn't complex enough for a Scrum board but haven't shared any…

Hi, I currently have some problems with my capacity/resource planning for my team. we are a team of 20 and I manage the day-to-day activities of all the projects and I would like to see a real-time report of the resources assigned to each project and how long. This will help me point out if I have over-allocated tasks to a…

Hi, i want to add a new bulk operation and didn't find any documentation for this. Does anybody have a link or some hints to develop this? Kind regards Michael

Want to know the JQL statement which can provide the result as the no. of ticket has missed the baseline end date, based on the Baseline End date & Resolution date. I tried with the below statement but it's not giving results due to limitation of clause. statusCategory = DoneAND resolutiondate > "Baseline End Date"kindly…

Hello Everyone, Is there any way that user can link ticket but should not unlink in particular state? Ex: Ticket A is in InProgress state and linked with Ticket B Case 1: User can link new ticket Case 2: User should not be unlinked the existing ticket. We need to allow only for linking. Can we get any jira properties which…

Hello, My Jira Cloud Free site was deactivated due to inactivity on July 28, 2026. Site URL: https://team-2026.atlassian.net I am still within the data retention period. I tried all documented reactivation methods: 1. Billing > Subscriptions > Inactive - No Reactivate option is available. 2. Products > Add Product > Jira >…

Hi, I'm not receiving any emails from Atlassian/Jira, including notifications and password reset/verification emails. This has been happening for a while now. Could you please check if my address is on Atlassian's email suppression list, and remove it if so? Happy to provide any additional information needed to diagnose…

Hi Team, We are unable to access our confluence & Jira pages thats meant for IDBS domain. Can you look into it on a urgent basis? Thanks. Regards,

I am trying to setup Apwide Go Live and the integration tasks keeps getting stuck please help 

I recently edited a few comments on my mobile phone. Going to my laptop after that, the comments were like before the edition, even the ones in the mobile phone.

When open the zephyr for the cycle summary page load slowly and unusable, content blank or prompt error

Hi community, We know that crafting a good focus area update takes time, effort and collaboration. We’re excited to share that drafts are now supported for Focus area updates, allowing you to save your work and pick up right where you left off. How it works Save, edit and discard drafts: You can save a draft, come back and…

The Forms in Confluence no longer show a respondent's name after they have submitted a response. For example, I created a form with voting options for them. I see the vote, but not who voted. I did not select for anonymous responses. Previously, names were shown.

The copy as text button is expected to copy the entire contents of a code snippet box. However, I find that if ANY text is selected on the page, the copy will fail. Pasting will show whatever text was previously in the clipboard; Chrome, Mac, Jira

Hello, In our organization we would like to test the Jira mobile app but on our network, it is not allowed to access the google store. I'm trying to find the APK in order to install the soft manually but it seems very difficult to find. Is there somewere a repository where I can find it? we are using JSM with the latest…

I get this error when trying to first login and get new domain site. "Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID:...)"

Hi team, I loss all history comments in the page after rollback to a historical page. When I check the menu, found as below, how to display it in the page?

When using trello's "email-to-board" feature, emails sent from Outlook to a board's unique email address which are then converted to cards. How is this data treated on Trello's servers? Is it kept under the same account and governed by the same privacy policies?

This was supposed to be a support ticket

If you set the ssh client to open ssh in the tool as above, the following error occurs. What should I do?

I need to create an agent to make meeting notes confluence pages from some transcripts. These pages should follow historical format. I have problems Tagging people with @mentions. Either it returns a non working link (not a standard mention), or it returns a non rendered adf at user_id:code which when published doesnt…

Hi Team, I have configured my git in linux server and I would like to access my local git using GUI. I have installed Sourcetree but unable to connect to my linux git from windows server.

Something went wrong on our end. Please try again. If this keeps happening, contact support . (Issue ID for Atlassian use: %221a9d2fa3-c7ff-4a6f-ad0f-b8eccc82affd%22)