any one can help how can i edit the customers portal of the service management, the issue type that i have created has more custom fields when i create an issue, but when i want to create issu...
We have 'Send Email' option in automation but alas what use would that be if we can't add the attachment that was also added in a comment? Has anybody solved this without using a marketplace add-on?
Currently: When an issue is resolved we are sending customers a CSAT survey. When the users click on one of the 5 options they are immediately brought to a new page and are asked for some additional...
I created an "IT service management" project (Issue type [System] Change) and when my costumers open the Help Center, they can't see the "Affected Services" field. Only if I add they in "USER MANAGEM...
...() as List if (component?.any{it.name == "ABC"}) {mandatory = true} if (component?.any{it.name == "XYZ"}) {mandatory = true} if (mandatory == true) { getFieldById("attachment").setRequired(true...
We woke up today to the Jira UI being different. In the new UI on the right hand side, we used to see the current status and a dropdown that allowed us to transition the issue to the other avai...
Hello, We tryed to configure Jira insight in JIRA cloud for used him in custom fields. We want a custom filed who : =>Location =>Rooms in the selected location only ...
I am getting all users account IDs through JIRA API. But for some users, JIRA is returning abnormal account id like qm:ee2833d7-282a-4f2d-83eb-71b47af58c76:08637147-f905-4c32-a05d-59438b9a4235. ...
Is it possible to display and use an Opsgenie field in Jira Service Management? When raising a ticket, I select an affected service, this has an associated response team, however, I can'...
Hi, Has anyone been able to configure OLA in the Jira service desk? Our requirements are as follows: 1. We have a Jira service management project to receive all customer tickets. 2. All the ti...
While trying to add email id to a project it throughs up error as " Error when editing email settings" says should have some visible fields...,
Hi! I'm new to this plugin and I was testing the functionality according to User Guide but something went wrong? I wanted to set up a custom dialog button as described here and creating t...
Type: Cloud Is there any way to filter issues from a search based on the last comments date and visibility status using in built field. I can see the Comment fields in the CSV export contain a Date...
Hi, I would like to move a standard plan with 6 users for now and add another number of users as we go, is this possible? will i be able to add another users after paying for standard plan?
Hello team, Can I restrict customers from creating a request type but still be able to see the tickets of that request type? Thank you in advance.
Is there option for create Report / Chart in Customer Portal .any 3rd party plugin that customer can create Reporting ?
adding Alassian as a trusted app in "api access control" section didnt help
We have several forms with custom fields. Email notification being sent to creator is very generic. Must be able to add custom field/value from forms to email ??
Please someone let me know about the report creation in JIRA service desk. I would like to see the following items in a single report on a monthly basis. Currently, in the report section, I don't t...
Hi everybody, I ran into an issue today. A customer in the company wanted to see a list of issues opened in Jira Service Management. I opened my list view of the incidents, filtered the issues, and ...
When someone emails my service desk, the issue is automatically set to a 'New Ticket' request' type, which starts an SLA timer .Any time a customer fills out a new customer form and adds their ...
Dear community, I want to make Jira automation add a comment when one of a certain set of field values changes on a Jira cloud project. When the user changes more than one field value in a short ti...
Hello, actually I'm using freshdesk plan estate to manage my client. But become a little expensive. I'm looking for this features: i can see if my client open my email migra...
I would like be able to print a label for an asset which includes the unique ID and the QR.
I am using the generic HR Question or Issue Request Type in the system. It has Subject & Description fields, no Required Fields and no auto-populated values. However, it doesn't appear in the a...
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