I'm referring to the initial email notification when the ticket has been created. Currently when the person creates the request, an email notification is recieved but its very generic. We must be able to add some kind of information captured (ie. custom field) in the request to be included in the email.
Custom field names can be obtained by using the rest API
https://<replace with your instance id>.atlassian.net/rest/api/3/field
Once you have the custom field id, you can refer to the examples provide in Automation for Jira to include the field value in the email template
Hope that helps
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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