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Display Opsgenie Field in queues and use with automation in Jira Service Management Edited
Is it possible to display and use an Opsgenie field in Jira Service Management?
When raising a ticket, I select an affected service, this has an associated response team, however, I can't seem to find the associated response team field within Jira Service Management. Ideally, I'd like to display and use this field for all tickets, not just major incidents and have that field displayed in the queues.
It is visible in the queues for a major incident, but not for "normal" tickets.
Anyone know how to display this responder team field for a normal queue:
And if I could set Jira Service Management automation against the field? What is the name of the field as there are multiple different labels for it.
Thanks in advance!