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Display Opsgenie Field in queues and use with automation in Jira Service Management

Edited

Is it possible to display and use an Opsgenie field in Jira Service Management?

 

Opsgenie Screengrab.jpg

When raising a ticket, I select an affected service, this has an associated response team, however, I can't seem to find the associated response team field within Jira Service Management.  Ideally, I'd like to display and use this field for all tickets, not just major incidents and have that field displayed in the queues.

It is visible in the queues for a major incident, but not for "normal" tickets.

Major Incident Queue.jpg
Anyone know how to display this responder team field for a normal queue:

Normal INcidents.jpg

And if I could set Jira Service Management automation against the field? What is the name of the field as there are multiple different labels for it.

Thanks in advance!

2 answers

Hi Dawn,

I've ended up using the team field in Plans.

image.png

I've not used plans, I will check it out.  Thank you!

Hi Dawn,

Have you had a response if this is possible ??

It would be ideal to use the Opsgenie Team filed in Jira Service Management

Kind Regards

Antonio

I can partially use it in the automation now as there is an affected services option - Its in New Condition > Affected Services, but I can't set a team or an incident reponder on that service and I still can't display the Team in the queue.


Not much help!

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