Custom Field Smart Value

[John Lord]

I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. What is the correct smart value? 

[Kalyan Sattaluri · Accepted solution]

Hello @John Lord 

What type of field is it? Text, Number, User, Date, checkbox, dropdown?

How you reference it depends but usually if its Text/Number/Date field... its {{issue.KBSF Topic}} or  if its dropdown, checkbox etc its .. {{issue.KBSF Topic.value}} or if its name, its {{issue.KBSF Topic.name}} etc.

How will you know what to use to reference?

Other than knowing the type of field it is, please look through below article and it will help..

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

If it still issues, share screenshot of the field in the issue view and we can usually tell.

Hope it helps!

[Kalyan Sattaluri]

If its a text field, just try -> {{issue.KBSF Topic}}

If that does not work, we need to find the customfield value for this field.

If you dont know this field..

• Open jira and go to an issue where this field is populated (ABC-123)
• Then open a new tab and put below URL, replace bolded parts with yours and hit enter.

https://YOURDOMAIN.net/rest/api/2/issue/ABC-123?expand=names

• If you see a JSON response, Control+F and find the field "KBSF Topic" and see what customfield is it assigned to.
• Then use that in your smart value, such as {{issue.customfield_xxxx}}

Also, please share screenshot of the your issue where this field exists. Need to make sure field name is correct. cause it should have worked without using customfield (above steps)

[John Lord]

That worked! thank you so much. 

[John Lord]

Hi Kalyan! Thank you for the response. Your answer helped me with one formatting issue but the KBSF Topic one still is coming back blank. This custom field is a the single line text field. I added a screenshot showing my last attempt (my most recent attempt was trying the .name, I knew it wouldnt work but i just thought I would try haha)