In the Customer Portal the language is English but it should be german. Gerneral Setting Default German, Porjekt Settings Default German. I found the same problem for Jira Server but no solution 4 ...
I'm familiar that there is a User Picker custom field option that can be used for LDAP query for users but I'd like to know if there is an option to use a picker to have an LDAP query based on cost c...
Hi, We have the following flow in Service Desk: And an automatic rule to set "To Do" for the following case: The idea is set the case to "to do" back once the Customer adds a comme...
Good Afternoon, I haven't used the admin side of Jira service desk since it moved to Jira management and I need to add some new portal users. I used to go to the Admin section, select t...
Hi, I can't assign JSD tickets to users in my team. I get 'user ... cannot be assigned to issues. ' The user is in the 'Service Desk Team' group and under permissions, I see this: ...
Hi, I have set up a Service Desk ticketing system for our finance team, It's still in the testing phases, so anything I do if I need to delete not an issue. But one of Finance's requir...
Hello, I would like to execute a .dll file from my agent view screen via button press. Is there a way to import a .dll function with ScriptRunner and where does the .dll file have to be, to ...
Jira Service Management (formerly Jira Service Desk) will not be migrated by Jira Cloud Migration Assistant, so I try to use Jira Site Import to migrate from server to cloud. It repor...
How do I upgarde Jira Servicedesk to a specific version using Zero Downtime approach. The method described here says it will pickup the latest available version but how do I do upgarde to a specific ...
Is it possible to disable permission to edit specific fields (like request type and summary) after the request has appeared on the service support desk?
Hello Community. Please share your experiences if you have worked with customer portal customization. I'm using the server version of Jira SD. I need to customize the customer portal to my style. Th...
Hey all, i have a problem in connecting the correct SLA based on Customer and Service Example: Customer A have a Service "Mail Gold". The "Mail Gold" Service have a specific SLA. Customer B...
When I create a ticket as an admin/agent, the customer does not receive a mail about the process, even when I address the comment in the ticket to the customer. I checked the settings several times b...
Hi, I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer). After that, there should be created a linked JIRA ticket automatically.&n...
Hello Please, is there a way to update the name and description of a custom field programmatically? Or better still, is there a webhook that is triggered when a custom field is updated? Thank you.
Hi, I am getting this error while setting up default email account. the account is accessible. What is Application specific password here? regards Vijay
I am new to Jira and we had some help implementing a new Jira Service Management (Cloud) project. After the implementation, I have removed the account that was licensed to create the project.&n...
Yes, I am new to Jira and the Jira Service Management. I need to add a field to the Agent Create issue screen. In my Project I have: Projects/ProjectA/Project Settings Screens List o...
Hi, Am I the only one struggling with the JSD workflows? I don't understand the diagrams and edits. Current situation: When a new ticket is incoming, it receives the status: Waiting for sup...
I'm getting a CORS error in browser after calling a REST Api from a ReactJs/NextJs Application
Does "User Profiles for Jira" allow you the option of adding a secondary "alias" email address for a customer that will be recognized when someone updates or creates a request via email using either ...
This just started happening a couple hours ago. When I go to an issue, I briefly see the issue before I see the following take up the screen instead. I haven't found anything w/ that error code....
Hi Everyone, I created a request portal using Jira Service Management. I then also added the customers, as that specific portal is for internal users only. When a request is submitted, it defaults t...
Hello there, Can I create separate forms for customer groups? For example, a customer group can only see the Request type assigned to it, etc. Or what can I do so that customers can access and see...
I need to parse the summary of issues created by an automated system in order to determine routing and SLAs. Is there a detailed page or doc that is good reference for working with regex and smart va...
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