Can I restrict customers from creating a request type but still be able to see the tickets?

[Giorgos Savva]

Hello team,

Can I restrict customers from creating a request type but still be able to see the tickets of that request type?

Thank you in advance.

[Laurens Coppens · Accepted solution]

Hi Giorgos,

You can hide the customer request type, that way they will still see the open tickets but are unable to create new ones.

Regards,

Laurens

[Giorgos Savva]

Thank you Laurens! That was quick :)