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Can I restrict customers from creating a request type but still be able to see the tickets?

Giorgos Savva
Giorgos Savva February 9, 2021

Hello team,

Can I restrict customers from creating a request type but still be able to see the tickets of that request type?

 

Thank you in advance.

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Laurens Coppens
Laurens Coppens
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February 9, 2021

Hi Giorgos,

 

You can hide the customer request type, that way they will still see the open tickets but are unable to create new ones.

 

Regards,

Laurens

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Giorgos Savva
Giorgos Savva February 9, 2021

Thank you Laurens! That was quick :)

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