Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

About report creation / レポート作成の機能について Edited

Please someone let me know about the report creation in JIRA service desk.

I would like to see the following items in a single report on a monthly basis.

Currently, in the report section, I don't think I can customize multiple items and see them in one report. Please let me know if there is a way to do this.

Number of requests received
Number of completed requests handled
Notation by request category
Time taken for SLA to succeed, fail, or complete

Thank you in advance for your advise!

ーーーーーーーーーーーーーーーーーーーー

JIRA service desk内、レポート作成について教えてください。

月次で下記項目を一本のレポートで見たいです。

現在レポート欄では、複数の項目をカスタマイズして一本のレポートで見れないように思いますが、方法があれば教えてください。

  • 受けたリクエスト数
  • 対応完了したリクエスト数
  • リクエストカテゴリー別表記
  • SLAに成功・失敗・完了までかかった時間

どうぞよろしくお願いします。

3 answers

0 votes
Ajay Solutions Partner Feb 09, 2021

Hi @Junko TAKAOKA 

 

Welcome to the Atlassian community. There are 2 ways for obtaining custom reports. 

a) Dashboard Gadgets

1. Create custom gadget in your Jira Dashboard ( JSM reporting use-case is limited)

b) ServiceDesk Reports

1. As project admin, from your service project, go to Reports.

2. Use the sidebar to switch between reports.

There are also Marketplace Apps  which support reporting use-cases for JSM

BR
Ajay

Hi @Junko TAKAOKA-san,

We have a commercial app called Ronin Dashboards for Jira, which provides an out of the box template for Jira Service Management, you can have a look here to a live demo dashboard

https://bit.ly/ITSM_dashboard

Screenshot 2021-02-10 at 11.51.27.png

And you can create your own dashboards using any of the provided gadgets (more than 60 currently) and share the link, so you don't need to create a report every month.

We are preparing a new release with the Japanese translation too.

Regards,

0 votes

Hello @Junko TAKAOKA,

Welcome to Atlassian Community!

On Service Management reports it’s possible to create reports for issues Created/Resolved and based on SLAs.

You can add 20 series on a single report, but only based on the existing series, it’s not possible to create custom ones, so I’m afraid to say that it won’t be possible to create the report you need.

There is a feature request suggesting improvements for that:

Please, click on vote and watch to receive updates about the feature.

The best option, for now, is to use an add-on. Most of the add-ons have a trial period, so you can test them to check if they have the options you need for the reports.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

180 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you