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Request Type not Available for Email

I am using the generic HR Question or Issue Request Type in the system.

It has Subject & Description fields, no Required Fields and no auto-populated values.

However, it doesn't appear in the available Request Types for an Email Request.

I only see the Email Request Type and our Request a Report or Data Pull Request Type.

I've read a bunch and tried a few things but still I'm missing something.

2 answers

0 votes
Stuart C Community Leader Feb 09, 2021

Hi @tara_tremelling_cerence_com 

Do you have any hidden fields in the 'request form'?

It sounds like you've done everything else right.

No hidden fields - strange right?

I'm trying to use the default Issue Type of Question for HR.

0 votes
Daniel Ebers Community Leader Feb 14, 2021

Hi @tara_tremelling_cerence_com

I tested a bit around and tried to break things - but overall it is not a complicated thing, I could revert any configuration:

grafik.png

It works when both of them are listed - otherwise a red informational message tells the email channel will not work.

So, does it mean you are currently only offered the "emailed requests" request type?

grafik.png

 

Regards,
Daniel

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