Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Request Type not Available for Email

I am using the generic HR Question or Issue Request Type in the system.

It has Subject & Description fields, no Required Fields and no auto-populated values.

However, it doesn't appear in the available Request Types for an Email Request.

I only see the Email Request Type and our Request a Report or Data Pull Request Type.

I've read a bunch and tried a few things but still I'm missing something.

2 answers

0 votes
Stuart C Community Leader Feb 09, 2021

Hi @tara_tremelling_cerence_com 

Do you have any hidden fields in the 'request form'?

It sounds like you've done everything else right.

No hidden fields - strange right?

I'm trying to use the default Issue Type of Question for HR.

0 votes
Daniel Ebers Community Leader Feb 14, 2021

Hi @tara_tremelling_cerence_com

I tested a bit around and tried to break things - but overall it is not a complicated thing, I could revert any configuration:


It works when both of them are listed - otherwise a red informational message tells the email channel will not work.

So, does it mean you are currently only offered the "emailed requests" request type?




Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you