Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Request Type not Available for Email

I am using the generic HR Question or Issue Request Type in the system.

It has Subject & Description fields, no Required Fields and no auto-populated values.

However, it doesn't appear in the available Request Types for an Email Request.

I only see the Email Request Type and our Request a Report or Data Pull Request Type.

I've read a bunch and tried a few things but still I'm missing something.

2 answers

0 votes
Daniel Ebers Community Leader Feb 14, 2021


I tested a bit around and tried to break things - but overall it is not a complicated thing, I could revert any configuration:


It works when both of them are listed - otherwise a red informational message tells the email channel will not work.

So, does it mean you are currently only offered the "emailed requests" request type?




Thank you very much. Yes I'm not sure. It's strange. In the end we went with the offered one in the end. Appreciated the info and assistance!

0 votes
Stuart C Community Leader Feb 09, 2021


Do you have any hidden fields in the 'request form'?

It sounds like you've done everything else right.

No hidden fields - strange right?

I'm trying to use the default Issue Type of Question for HR.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

160 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you