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Jira Service Management
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Hi everybody, I hope you are well. Usually, users don't create tickets manually, so I need to do it by myself, my "problem" is, I can't see all the users assigned to the project on the reporters fie...
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I customer is in constant problem logging into our jsm. I have tried everything except removing him from the customer portal and reinvite him to join. If I remove the customer are all his issues lost...
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Hello, I'm mainly trying to get an understanding of whether this is an old setup causing grief or something I can resolve please. We migrated from Jira Server to Jira Cloud in 2024 and since then h...
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Our trainees change departments every three months. In doing so, there are various tasks to be completed for diverse teams within IT. The authorizations of the old department must be removed...
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Hello - I am trying to create subtask ticket using csv import. I have looked ways to do it and found a lot of information. What I found out was I need have at least, Issue Type, Issue ID, Summary, Pa...
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Hi Team, I am requesting assistance with how to fix the {{now}} JQL to consider the timezone that is set. Currently the timezone is using GMT -8 however I am based in Melbourne Australia so...
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Automation: How to automatically fill object attribute with selected information (pre-existing list)
I have some currently working code that creates an object (asset) in our Object Schema when a customer submits an Issue. It is to reduce some of the manual work of copying information across to our O...
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I was just wondering if there was a way to have different scenes for different email addresses if logging into an Atlassian Help Centre? For example: So if Student@school.edu.au logged in th...
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We use JIRA and JSM. Our IDP is Entra ID and we have Atlassian Guard configured for SSO + SCIM for user and group provisioning. My question is how to use the synchronized user attributes in JIRA or ...
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I'm trying to filter for tickets for which their last update was greater than 2 days ago, but not counting Saturday and Sunday. I know that this is generally an SLA breach solution, but I'm doi...
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We are wanting to use JIRA or JSM to manage the facilities that we work with and the contacts at each facility. We currently keep track of this information in Excel and we would like to move it...
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We currently use a group to manage approvers for Change Management, where in 3 of the 8 members of the group give their approval prior to the status moving forward. I need to be able to gene...
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I've set up zabbix Opsgenie Integration using the opsgenie oec plugin. One problem in having is that the alerts are too generic. Here is what I see [Zabbix] Linux FS var space is critically ...
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Hello, I have a manually triggered automation that creates an incident from an alert and runs a lookup to populate an multi-select asset picker field. This works very well but I'm now trying to go a...
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I need to create an automation to set the priority of a ticket using Select List (Cascading).
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Is it possible to create cascading Asset Custom Fields?
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Hi all We have had an automation for years that writes certain smart values into a text field. However, for the past few days, it has not been working correctly. The smart values in the automatio...
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Hello we have several customers who each have a different knowledgebase Is there an option to have access for users per domain or list to access specific pages? for example Customer A can...
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Hello dear community, I have created custom field which name is SLA. When SLA time to resolution breached then i want to see "breached" in my sla custom field automatically. But i couldnot ...
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I am in a Jira Service Desk and I am making two new fields that customers can fill in (say for the sake of argument, "Books" and "Countries"). I want these fields to be dropdowns that contain a...
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How can be export all the canned response pro and import to JSM in build canned response
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Hi, I was wondering if it's possible to retrieve the status of an issue prior to the current one in an automation. I currently have the following two automations: Manually triggered automatio...
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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Hello. I have this code, which I need to be able to update the device model attribute depending on the device model. I say we need to first create the object and then update its attributes for the m...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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