Jira Service Management

  I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho

• cloud
• jira-service-management
• jira-service-management-cloud

I have tried and failed to delete test customers I created. I tried the following already: In the Jira Service Proj, went to Customers and removed them from the Organization. This did not delete t...

• cloud
• jira-service-management
• jira-service-management-cloud

je voulais juste savoir si vous parler Francais ici chez Jira?

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

Вітаю колеги! Підкажіть чи можливо налаштувати автоматизацію що буде копіювати заповнену форму із материнської задачі в дочірню, в різних проектах. При тому що материнська задача в Сервіс менеджмен...

• cloud
• jira-service-management
• jira-service-management-cloud

Suddenly all attachments stopped working in Jira.

• cloud
• jira-service-management
• jira-service-management-cloud

I've created a jira service management project and I'm trying to use Jira Automation to set the Security Level field during a transition, but the automation rule fails with the following er...

• cloud
• jira-service-management
• jira-service-management-cloud

  Dear Community, How can we configure the template for customer notifications in Jira Service Management? I tried to update the message content in the template; however, the notific...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to create a custom field with type 'Select List (single choice)' where the agent that picks the value of the field when editing the issue, can either pick a value from the list o...

• cloud
• jira-service-management
• jira-service-management-cloud

I am unable to click on the issue type icon to change it in a queue as shown below And when I select multiple tickets and click on the transition button there are no other options in the drop down...

• cloud
• jira-service-management
• jira-service-management-cloud

  How can I duplicate an attachment to linked issue on the same project. I already created a workflow, screen and transition. I need a post-function for this. The code I currently use is like t...

• cloud
• jira-service-management
• jira-service-management-cloud

Which role should we grant to the customer to be able to add comments to an existing issue through email since we are getting this error?  

• cloud
• jira-service-management
• jira-service-management-cloud

JSM newbie here! I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting f...

• cloud
• jira-service-management
• jira-service-management-cloud

When an approve/deny email comes through, is there any way to customize that message to say what it is for?  We have multiple approvals needed and we want the email to identify the request type....

• approver
• cloud
• email
• jira-service-management
• jira-service-management-cloud

Hello ! Atlassian just released this new way of accessing form data :  https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ But is t...

• automation
• cloud
• forms
• jira-service-management-cloud

At this moment I can no longer set myself or anyone else as a watcher of a incident in JSM using the Jira cloud app for iOS    I click on the ‘eye’ to set watchers and nothing happens. o...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-work-management

Hello, I am trying to test some permission setups to achieve the following: 1. Allow for users to sign-up on their own (for dealing with external email customers, etc). 2. Prevent these external s...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm setting up a JSM project where I have several approval levels. Each approval level should have a list of approvers that can approve, and only one of their approvals is required to transition into...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm utilizing your REST API documentation to create a JIRA ticket in my customers instance regarding a question/issue they may have about my product.    My concern is this: would this be ...

• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Warum kann ich hier den Anfragetyp Support nicht auswählen? In dem Projekt sehe ich folgende Anfragetypen:  

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  I am trying to make a drop down that when populated with a specific value, will then add that specific value to the Summary field

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Today in our environment the default filter for a user is that it was set on "All3 Can we change the default to "Created by me" and how would i accomplish this. I have been looking nearly every...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Guys,   I'm struggling to find how and where I can change the email that sends notifications from Jira email to an email from my domain.   My email domain is already verified. A...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all,  I would like to include other eligible customers to a request when somebody is submitting a unique query.  Today, our initial template to submit a request is only possible for...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to create a JQL for tickets created from 15:00 today till 07:00 the next morning and it might be the December mode but what does the 15h mean in the JQL? Does that refer to the time...

• cloud
• jira-service-management
• jira-service-management-cloud

¿Que protocolo o qué seguimiento tengo que realizar para poder unirme? 

• cloud
• jira-service-management
• jira-service-management-cloud