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Jira Service Management
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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Hello. I have this code, which I need to be able to update the device model attribute depending on the device model. I say we need to first create the object and then update its attributes for the m...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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Hello, i need help in this task. I have a main project "A-Team", of which i'm admin, and i need to set an automatism which clones new issues from other boards (of which i don't have admin gran...
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Hi, One of my customers have asked for a report on when tickets are logged (inside or outside of hours). They would like this reported on during our monthly calls. I have set a custom field, ...
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Dear, I would like the system to overwrite the value of the summary field when a request is created with the sum of the texts in the custom1.custom2.custom3. Two questions (or more ): 1. is this p...
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The layout of Jira Service Management has changed and I can no longer find Customers and Organizations
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Currently exploring the Virtual Service Agent, but there's a couple concerns I don't see any obvious way to change, so I wonder if I'm missing something or if anyone has a way to handle it. Yo...
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Actually simple, but I can't get any further. I'm trying to create an automation rule that when a ticket is created and the approver is set, creates a new ticket and transfers the approver from th...
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Hello The setup We have an object schema in Assets. We need both licensed and unlicensed, technical and non-technical, users to be able to create new objects and update their attribute values. ...
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[Problem] How should we track the Jira ticket created for a hot fix release getting merged in service pack release and main release? Should we clone the hot fix Jira ticket and update the f...
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Hi, I'm trying to create a filter that should show me stories that were worked on for a particular period of time (date range). I'm currently using - createdDate < endOfMonth(-1) and crea...
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Hi all, I am running into process issues with what I am trying to achieve and cannot determine if it is possible or not either with Jira Forms or through the App marketplace. I have added se...
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I have a jira cloud instance, that I want to connect with Graphana on prem. Any idea how to do that?
I want to see dashbaords in Graphana for my Jira Service Management Portal. I have a Graphna on prem instance, can I connect this to Jira cloud and get detials of my tickets?
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I am using an interface to an IBMi product which was working fine. It has now stopped working with the following error in the Rest api logs. PLUGIN_LICENSE_ERROR","message":"The Parent Link ...
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I have more than 15 project / portal to be displayed on one help center now i found that JSM help center accept only 15 portal is there any. idea to add more portal, or any other wo...
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JE veux migrez le plutôt possible vers mon mainnet
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Hi everyone, We have different teams handling different types of requests, and each team has its own SLA requirements. I’m trying to figure out the best way to configure SLA policies in Jira Service...
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Hi Team, Can anyone please help me is there any way to generate the data automatically as CSV for one particular project on weekly/ monthly basis? and that data needs to be sent to specific use...
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Hello - I am trying to bulk update custom fields that were recently added to the project (ECQUALITY) I am working on for the existing tickets. I looked up ways to do it and found useful information. ...
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Hi! I am hitting a wall with sharing a filter with logged in users that are NOT licensed agents on a JSM project. I've tried issue security I've tried adding the group to the filter share Nothing ...
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Hello, When i give a team member an access to JSM as a user agent two another product access granted by default ( Goals and projects ) and i don't want to give it t...
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I am facing issues with my Pi network KYC and using the support option on the app it takes me to a webpage powered by Jira Service management but it gives and error loding issues. i am current...
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I am using the Jira Forms Rest API and trying to access forms on an issue in a Jira Service Management project. I know the issue exists. I know I have permission to view and edit the issue. I'm the ...
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Hi, I'm trying to select the customer service management template for us to be able to leverage and see if this will meet our needs however when I got create the project and select the template I don...
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