Create Subtasks Under a Specific Parent Ticket via CSV import

[Volkan Uzer]

Hello - I am trying to create subtask ticket using csv import. I have looked ways to do it and found a lot of information. What I found out was I need have at least, Issue Type, Issue ID, Summary, Parent ticket ID and I have these and much more in my csv file. My problem is likely that I cannot map issue type. It doesn't exist in the drop down menu. I am wondering, 

1- If that is really the issue?

2- How can I resolve it?

Appreciate if someone can assist me to resolve this issue.

From the log:

2025-02-25 03:50:24,111 INFO - Issue does not have issue type selected, the affected issues will be created with issue type [Epic]
2025-02-25 03:50:24,146 ERROR - Issue 'ABC' doesn't have a valid Parent selection based on the Issue type hierarchy rules. Issue will not be created.

[Pasam Venkateshwarrao]

Hi @Volkan Uzer 

You cannot create a sub-task that way. Since it needs to be associated with a parent, you can only create the sub-task from within the parent.  With CSV import, the parent you want the sub-task to be a child of must already exist when you perform the sub-task association.  A sub-task cannot stand alone.

 If your EPIC issue is already created in your project, then you will need to add the Epic issue key in the Parent ID column 

Hope this helps

[Volkan Uzer]

Hi @Pasam Venkateshwarrao - My main problem is I don't see 'issue type' selection in mapping screen at all. How do I resolve that?

Our hierrachy set up in the following way,

EPIC Ticket --> Child Issue --> Subtasks

I am trying to subtasks under the child issue which I put its ID in column 'Parent' because that is how it show up when I export csv for issues that already have this hierrachy. I don't see Parent ID as you put it. I also do not see Parent ID in mapping selection drop down menu options.

[Pasam Venkateshwarrao]

@Volkan Uzer  in the CSV sheet add that column and mention the parent id, i tried it is working for me 

[Pasam Venkateshwarrao]

@Volkan Uzer  If you are org admin you can see external system import in system,from there you can import csv file there you can see parent id (if you kept parent id column in csv )map the fields

Hope it helps I tried it is working for me that why I asked you try like this.

[Volkan Uzer]

I neither have Parent ID or Issue type as drop down menu selections during mapping. I only have Parent. I tried adding both actual parent ticket number and parent ticket ID. None of which worked. Still getting same error, Issue 'ABC' doesn't have a valid Parent selection based on the Issue type hierarchy rules. Issue will not be created.

[Rilwan Ahmed]

Hi @Volkan Uzer ,

Welcome to the community !!

Please check if "Issue Type" field is present in the Issue type Create screen

[Volkan Uzer]

Hi. No, issue type 'sub-task' is not under create. Only way to create subtask is, through 'Add' button in given ticket that is already created.

[Rilwan Ahmed]

Hi @Volkan Uzer ,

Not here, you need to go to project setting --> Expand Issues tab -->Screens
now expand the screen scheme mapped to your sub task issue type and open the Screen mapped to Create screen. Check if the Issue type field is present in the screen. If not, you need to add and then retry the import. 

Also make sure there is sub-task ticket type in the project 
Issues --> Types.

[Volkan Uzer]

Thank you @Rilwan . I see subtask in screens and when I expand it, I see as below. I also do not see Issue --> Types as a setting. 

[Rilwan Ahmed]

Please click on Equality Subtask Screen and then add the field "Issue type" to it. 

[Volkan Uzer]

Thanks @Rilwan Ahmed - When I click ECQUALITY SubTask Screen Scheme, I get the drop down menu where we see Create issue, Edit issue and View issue. And I cannot click any of those to add anything. :(