We have migrated from Opsgenie to JSM and have noticed a loss in the alert email notification formatting. Opsgenie alerts emails allowed for linebreaks.
JSM Alert email notifications + JSM Alerts strip line description field breaks out. The description becomes difficult to rapidly eye scan.
I am using JSM Teams > Integrations > Incoming Amazon SNS > Incoming rules > Create rule - Description.
Is there a way for force line breaks in the description?
Bullet points seem to work.
Thanks in advance! :)
