Tag: "canned-response"

How can be export all the canned response pro and import to JSM in build canned response

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, The article linked below demonstrates how to modify the default templates for canned responses: https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-respo...

• Jira Service Management
• Question
• canned-response
• data-center
• jira-service-management
• jira-service-management-data-center

I am looking to create Canned Replies to provide for an entire group.  I am looking for a way to create a rule that will Set Issue Field > Assignee > currentUser. I have be...

• App Central
• Question
• action
• appfire
• assignee
• canned-response
• cloud
• +5 more tags...

Hi fellow Atlassians, has anyone been able to create a dashboard or reporting to track how many times Canned Responses were used on ticket requests? 

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Ass...

• Jira Service Management
• Question
• assist
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

All my canned responses default as 'Respond to Customer' rather than 'Internal Notes' This occurs with or without the canned response plug in.   Is it possible to change the functionality...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community! I need predifiend comment for the JSM agents to use. Several solutions already exists: out of the box canned responses, canned responses pro (Appfire), comment template...

• Jira Service Management
• Question
• canned-response
• comment
• data-center
• jira-service-management
• jira-service-management-data-center
• +1 more tag...

I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Atlassian Community! This is Derya from Appfire. Ever feel like you're stuck in a customer support hamster wheel? Spinning through repetitive replies, chasing elusive resolutions, and leavin...

• App Central
• Article
• canned-response

Are there any plans to make it possible to create and edit canned responses from a central place rather than have to do it within a ticket? Also, it would be really helpful to be able to include ima...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

We love the Canned Response addition to comments and and being able to standardize the way the service desk responds to end users.  It is a great feature One thing is, when going through the wo...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud

I was trying to create canned response template and was unable to tag someone in combination with dynamic variables as seen in the screenshot. Issue is that "reporter", in this case, won't receive em...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-management
• jira-service-management-cloud
• variable

Hi everyone! We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously ...

• Jira Service Management
• Question
• canned-response
• data-center
• jira-service-desk
• jira-service-management
• jira-service-management-server
• +3 more tags...

I'd like to add the variable which adds the name of the user sending the message. But I can't find the variable in the drop-down list of the message variables. Is there a reason for this? What can I ...

• Jira Service Management
• Question
• canned-response
• email
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Hi, does anyone know if it is possible to use a canned response (https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira) within a project automation rule (https://mar...

• Apps & Integrations
• Question
• addon-com.codebarrel.addons.automation
• atlassian-marketplace
• automation
• canned-response

First off - our team LOVES canned responses.  We use many every day in our service desk.   I would like the ability to view them all.  Currently they are paged and you can only see ab...

• Jira Service Management
• Question
• canned-response
• jira-service-desk
• jira-service-desk-server
• server

Hi, We use Canned Responses in Freshservice, previously in Zendesk they were called Macro's.  I can't see in Jira Service Desk if there is a feature for this.  This is where in a ticket co...

• Jira Service Management
• Question
• canned-response
• cloud
• jira-service-desk
• jira-service-desk-cloud

In my response to customer requests, I would like to have my "Signature" auto populate.  This ability exists in other Service Desk systems, but I have not found the setting in Jira Service Desk....

• Jira Service Management
• Question
• canned-response
• jira-service-desk
• signature

Hi there! Please help me to add the menu in which I can customize my canned responses. As I know, this menu should be just right at that area which I marked on picture. Please help me ASAP! ...

• Jira Service Management
• Question
• canned-response
• cloud
• jira
• jira-service-desk
• response

Hello! :-) We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions. Is it possible to add / manage / tra...

• Jira Service Management
• Question
• canned-response
• jira-service-desk