How to pull synced user attributes into custom fields

[Kristaps Caune]

We use JIRA and JSM. Our IDP is Entra ID and we have Atlassian Guard configured for SSO + SCIM for user and group provisioning.

My question is how to use the synchronized user attributes in JIRA or JSM? I can clearly see the synced attributes for users when hovering over them, so how could I pull the location, title, manager and use them as custom fields?

If the answer is "marketplace app upsell" - please, don't bother. We are beginning to invest more in JIRA/JSM and I need to assess whether this is doable, because the information is clearly there.

I read that that it can be done via API calls in automation, alas our projects are co-managed with various PMs and I cannot expose API keys. The KB regarding custom JIRA User properties is not applicable as the date is already synced.

[Eduardo Anflor - MindPro]

Hi, @Kristaps Caune 

Welcome to the community.

Atlassian Guard allows you to import only the basic information from IDPs. Since using APIs is not an option for security reasons, a marketplace app may help. Since you are open to this, I recommend Mindpro Sync. I work at Mindpro and believe the app fits your use case. 

The app lets you sync all the main attributes from Entra ID/Azure AD (including extension attributes) and map them to Jira read-only custom fields. This means you can use these fields not only in automation but also in JQL within Jira:

The app also allows you to display these attributes inside issue screens and provides a way to display the hierarchy, groups, and set approvers using the manager information (there are also post-functions for additional workflow approvals):

If you want to share this information with internal or external customers, you can also choose to display these attributes or the hierarchy in the Customer Portal:

I hope that helps.

Regards,

Eduardo