We would like to create an external facing client portal where external customers can create tickets and also modify or close tickets created by our internal client service team. Is this possible? Ca...
I am looking to get some automation set up that will take the reporter and add them to the customer list; then take the email of the reporter and update the customer field User's Email Address and se...
I want ot create a variable and the smart value must contain the ID of one attribute from an object in Insight. How can I get that value and how can I put it in the smartvalue?
I want to set up two Projects in my Service Desk - one that would be client-facing via the Portal and one that would only be internal facing. How can I do that?
Apologies if this has already been answered but I can't find it. Is it possible to have different pricing tiers in the same Cloud account? Can I have Confluence and JSM on Standard, but Jira Softwar...
I have been invited to my team's Jira board and the link appears in my home page but when I try to enter the board i get an error message that my account is inactive and the admin has to activate me....
Hi all and Happy Friday! I created specific request type forms to be used through out service center portal. This "Share with?" question appears even though not in the form I created. It...
Hello. Our company purchased Jira Service Management cloud applications 2 months ago, but we need to know if there is any way to connect with PowerBy. Hopefully you can help us and thank you very m...
Can I have more than one email address for email requests in Jira Service Desk? We are using Data Center. Of course with data center we have many projects, so I would need to have more th...
When a client navigates to the Help Center from their logged in account in my platform they must either enter an email address each time to raise a request ticket or create a separate login account f...
Hello, I am working in a Cloud Team-Managed project and when looking at the List of issues, I see that I can Filter by several fields. Specifically I am interested in the Category field, as a ...
Our former Jira admin has now left the company, and I've ended up being the new one. I have som probably simple questions. When using the legacy automation for auto-closing tickets can one c...
Once a ticket is marked as "Done", can "Done" be removed if/when it's reopened?
Is there a way to document a template in JIRA and then on an issue tell JIRA to send "this template" out? I DO NOT want to send it out via a workflow
We've recently moved to Jira Service Manager and had reasonable success with external customers using the customer portal to view their tickets. I'd like to extend this to provide a view for our new...
Hello experts My use case is as follows: I´m sharing issues with customer through servicedesk portal. There is just too much todo for our team, to handle all at once and and obviously there ...
Hello, Is there any way to set up forms in Jira Service Management - Data Center? All i could find were plug ins to be acquired on the marketplace. Best regards, Mihai
hi there, I am wondering if there are any CI/CD tools within the Atlassian ecosystem that could help us moving code/configuration from sandbox to prod for JSM. Today we manually re-do everything, it...
Hello, We have business units on our Jira that we don't want to have visibility on our internal SLAs. First answer is of course: "don't give them JSM license". But we still have an issue as SLAs va...
Hi I am willing to use the Insight Discovery sofware to collect datas and put them into my Insight CMDB. So, I downloaded the '.obr' package of Insight Discovery, I loaded it into my Jira envir...
Hi all, if an agent creates a new request through the "CREATE" issue button, then not all fields configured under Project settings/Request types/Issue view are shown. Is it possible to show the who...
Ive created an automation rule that sends an issue to a certain team when issues are created on a Jira Service Management board. The email works so, right out of the gate I am shocked. I'd li...
Hello, Hoping someone can help here. We have a Jira board which has levels of approval set up, as its for Finance requests. User A will send in a cost req, it goes to their manag...
Hi together, we use Cloud now since one week and I have a question. on Language support I see he message that in have outstanding translations (Status) - therefor I'm not able to s...
We have an object schema from tracking equipment. It is in a tree with object types hierarchy. The final objects can have multiple attributes. We want users to be able to view all attributes but edit...
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