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"view issue" button in automation rule email JSM board

Ive created an automation rule that sends an issue to a certain team when issues are created on a Jira Service Management board. 

The email works so, right out of the gate I am shocked.

I'd like to add a button or link to the email that allows the recipient to view the isssues they are interested quickly, just like the notification emails built into Jira Service management. Can i do that?

I've played with adding issue fields, like the description, to the email,,,,,but nobody likes that as much. It seems people like to  click on things. 

1 answer

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Mark Segall Community Leader Aug 05, 2022

Hi @Dennis lasko - If all you're doing is trying to add a link to the issue in the email, the send email action is html friendly so you could do something like this:

Hi Team x,

<a href = "YOURINSTANCE.atlassian.net/browse/{{issue}}">{{issue}}</a> - {{issue.summary}} has been created.

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