You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
if an agent creates a new request through the "CREATE" issue button, then not all fields configured under Project settings/Request types/Issue view are shown.
Is it possible to show the whole form fields when an agent creates an issue/request?
thank you very much for your answer.
Yes, I mean the CREATE button in the Jira internal UI.
I understand an issue (and its request type) can have different fields shown:
- on the portal -> configured in the "Request form"
- on the issue -> configured in the "Issue view"
But if I create a new issue using the CREATE button, I can't see the fields configured in the "Issue view". If I try to show them with the three dots (as you kindly suggested) then I just get a message "Since a request type has been selected for this issue, these fields can’t be edited here.".
Do you have further hints?