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JSM: issue fields when agent creates a new issue/request

Edited

Hi all,

if an agent creates a new request through the "CREATE" issue button, then not all fields configured under Project settings/Request types/Issue view are shown.

Is it possible to show the whole form fields when an agent creates an issue/request?

Thank you

M

2 answers

0 votes
Tansu Akdeniz Community Leader Aug 05, 2022

Hi @massimo_ferrari 

Welcome to the community.

I guess you mean Create button in Jira internal UI. All fields which are shown in portal has to be shown there. If not, there is a three dots at the right and click show fields.

Hi Tansu

thank you very much for your answer.

Yes, I mean the CREATE button in the Jira internal UI.

I understand an issue (and its request type) can have different fields shown:

- on the portal -> configured in the "Request form"

- on the issue -> configured in the "Issue view"

But if I create a new issue using the CREATE button, I can't see the fields configured in the "Issue view". If I try to show them with the three dots (as you kindly suggested) then I just get a message "Since a request type has been selected for this issue, these fields can’t be edited here.".

Do you have further hints?

Thank you

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