Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,038
Community Members
 
Community Events
176
Community Groups

"Share with?" drop down question on request form

Hi all and Happy Friday!

I created specific request type forms to be used through out service center portal.  This "Share with?" question appears even though not in the form I created.  It defaults to No One but allows requester to choose "share with group"  Can someone explain to me purpose of question and if/how can I remove from request form?

Thanks

1 answer

1 accepted

2 votes
Answer accepted

@Dorothy Callahan -

The purpose of the field is to allow the customers to share his/her issues with other customers within his/her organizations.

You can disable the sharing to "No One" by default - go to https://<your site>/jira/settings/products/jira-service-management-configuration by setting the option to "No"

2022-08-05_11-24-42.png

However, it will not remove the field from the Request Type form.  As this system default field cannot be removed.  With the above setting, this what you will see in the Request Type UI upon issue creation screen -

2022-08-05_11-26-51.png

Again, this field cannot be hidden/removed in JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events