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Jira Service Management
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When I scroll to the bottom of a list, the filters etc. in the top header go up as well, but when I scroll back to the top of the list, the header and filters do not come back into view. I have to ha...
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Hello, I recently moved Jira and Jira Service Desk to a new Windows server. Everything seems to be up and running; however, Jira Service Desk is not creating any tickets from emails. I have gone thr...
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The "test connection" email gives the following error : An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7...
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Hey there, as we are using Automations to automatically update/close/comment Tickets based on SLAs ... but we don't really want to use a "Real Persons Account" for this - better would be a System Us...
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Hello, I am trying to find a better way how to allow only the assignee of the issue to perform any transition in my Service Desk Project workflow. What i am trying to achieve is that agents ...
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Hi people! In our Server Jira Service Desk we have many projects and, although they were created with shared configuration, Jira makes a new copy of the SLA Calendar for each new project. I...
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Hello, We have Jira Software, Jira Service Desk and Confluence integrated with a Crowd server. They all are Server and installed in our infrastructure. We have added a customer to a basic Service ...
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Hi, I am testing accessibility for participants. I could share an issue in the help centre portal previously but now I can't. For example Agent One as creator clicks the Share link in th...
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Hello, I tried reviewing other threads and I don't think I've seen any exactly like our issue. We have an agent job that sends in a ticket into our JIRA help desk via email when a process is comple...
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Hello, if we try to connect a confluence space in Jira Service Desk, it doesn't show any spaces to select in the list, so we try to create a new one and get the following error: "We couldn't create...
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Receiving tickets over email: In Cloud, the system gives an email address to each project, can I define an email for each organization?
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Hello, How can I create in Jira Service Desk an issue(request) and send this request to a random chosen email address(es) or How can I comment on an exsiting request and add in this request a rand...
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Hi, I have message 'you have no queues' after crash reboot When i click on projet i have a technical issue error 500 Thanks
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Hello, Im currently testing the customer experience of signing up to our JIRA site, however i ran into some issues. I have enabled public sign-up in order for customer to create an account o...
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Hi, I installed JEditor for JIRA and enable it for JSD too. I can use it every where and I want to enable more toolbat option in Customer Portal, but I can't. and there is a toolbar ...
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Hello, If I have set (per accident) a wrong workflow status in a jira service desk request, how can I set this request back to a previous workflow status? When I have a request it seems that when I...
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Hi there, As we are happy with jira SD we would like to get emailrequests from external customers (from one emaildomain ) But when we open email requests for the public in SD , every new u...
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I can reproduce the following simplified behaviour: Jira is connected to Crowd I have a "jira-users" group in Crowd, used for Jira Software Access I have a "project-A-customer" group in Crowd I ...
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When I set Can customers access and send requests from the help center without logging in? to No Then jira widget disappears from my website.But if this config is set to No I need to show a logi...
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Hello. We are trying to create a Change page in Jira SD that allows us to select different "types" of changes from a drop down field (infra, Security, Application) and then the CAB members (Ap...
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You can invite new users to join the service desk and be included in their Organisation so they can share tickets. If a user is already logged in there does not seem to be a way of adding him to the ...
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I've never used Jira before and as a small non-profit I have been given the task to install this on one of our servers. I have Jira installed on a server and I want to create a URL other than the htt...
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Hi, I created a custom field with a field type as a multi-line text box. However I now wish to change this t a single line text box but cant seem to be able to do this. Please can you he...
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Hi. We have Jira and Jira service desk installed on prem. And right now not many people are using JSD so we are planning to remove it from our instance. and install it as completely stand alone so t...
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Hi, Jira is repeatedly forwarding comments on Issues from one of our user accounts. The user claims not to be doing this. How can I turn this off? I have removed the user's admin ...
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