Hi All, We are looking to set up a filter where the client sent the last message, which is kind of the same as it wasn't from us. It's pretty important for us, as quite a few messages got miss...
After migration previoulsy reported tikets not showing under the queues but showing all issues but why its showing under the issues , Wy its not showing under the open tickets ? I have checked all t...
Hi Community, I want to configure the dropdown on the Request in my Service Desk portal. BC Invest and All allows any customer to view all submitted tickets and I do not want that. How do I ...
Where to find my username
Hi there, I have an automation that runs daily and leverages this JQL "status = "Waiting for customer" and updated < -3d" What I would like though is to only check on business days and not...
Hi all, I have an automation that creates a linked issue in a procurement project. What I would like to do is have the issue.key from the parent issue updated into the label of the linked issue.&nb...
Hello I am trying to create customer accounts for all of our users from Active Directory, but not sure how to do that. Can someone please send me the link or process. I have tried searc...
When creating a demo form, I choose templates which have radio buttons included in the pre-formatted template. If I create my own radio buttons (see Confluence access removed section in the second sc...
Hello comunity, I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow. For example if the Process is to Buy a new Coffee Machine we need ...
We've just recently set up an Object Schema in Insight and as of a few days ago, the Connected Jira Issues search allowed me to search for and find tickets to associate the assets to. Today...
I'm trying to move the insights data from the server to the cloud. I'm trying with a .csv import and the problem is that I'm not getting the same key for the objects that I used to have in the server...
I've made a list of components in JSM, but they are not clickable when trying to adjust ticketing information. I thought maybe components were created for certain ticketing types but that doesn't see...
Hello Community - I have a rather unique (or not) situation. I work with 2 third parties who currently both run their support teams through Jira Service Management. I have ...
I want to use automation to assign tickets to different people at different times, and I know there's a way to do it with if-else statements for each time window block and with a set group of individ...
Hi everyone, I have a field, Approvers, used in the request type "Service Request with Approvals". Originally, I was able to add two approvers to the custom field and they would show correctly: App...
I'm attempting to create a custom queue in Jira Service Desk whereby it shows open tickets by reporter. I can create the queue just fine and it works just fine, however, when I created the queu...
Hi all Customers are receiving initial notification when request created through portal but not if “Reply to Customer” is commented to issue by service desk.
Hi all, I created a custom field called "Developer(s)" (type of field: User Picker (multiple user)) and I would like to automate an action when I make a transition to a particular state. I would li...
Hi all, I want to map multiple customer service desks into one servicedesk, for this I want to pass rights downwards. So a group in which the member groups are located with their respective ...
I have connected JIRA API in PowerBI, I want extract data from list inside of anothe list.
I created a status with the Project Created name with the category DONE to close the tickets when we transition to that status (project created). It doesn't work because in the All open queu...
One of the leads for a project requested I make all fields optional. I went into the field configuration for the project and set them all as optional. A couple of them were dynamic and I went into th...
Hi. Is there an app I can use in JIRA that allows for scribbling of signatures?
OCP Help (Jira Service Desk Project) OCP Help - Queues - Service project - Jira Service Management (atlassian.net) Agent (5) OCP Admin (Lead) OCPAdmin@dcas.nyc.gov Eric Hsiao (Prime Agent) EHSIA...
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