How to restrict object selection based on Project for portal only customers

[Danilo Simic]

Hello,

I have an object type called "Business Services" in which I added an attribute called "Related projects" which can hold projects.

I want to add an AQL to the filter issues scope so that only objects where a project is selected are available for the given project. 
For example, in Object 1 I have added project ABC, I want this object to be available only when a ticket is being created in project ABC.

I tested one solution but this only worked for Agents. Portal only customer did not see anything for some reason. 

This is the full AQL I used:

(object having inR("Jira User" = ${reporter}) or object having inR("User Group" having user(${reporter}))) and "Related Projects" = ${project}

I bolded the part that I added to the AQL which worked but only for Agents as I mentioned above.

Is there a way to implement this so that it includes portal only customers as well?

Adding a screenshot of the field configuration:

[Adolfo Casari]

@Danilo Simicuse this clause:

Related Projects = currentProject()

It works for me.

[Danilo Simic]

Hello @Adolfo Casari , can you share the the configuration of Roles for the schema for which this worked in your case?

It works for portal only customers as well?

[Adolfo Casari]

In your own example, Business Service should have an attribute Related Projects of type Project.

With that I control on what JSM projects that service can be displayed or not. I also filter the objects by issuetype (i.e. request type) and jira group with:

"Tipo" = ${issuetype.label} AND "Grupo Afecto" having user("currentUser()")

Where Tipo is a select type attribute and Grupo Afecto is a group type attribute.

[Adolfo Casari]

I think you need to go to Roles in your schema where "Business Services" is and check that "Object Schema Users permissions for Jira Service Management Customers" is Enabled.

[Danilo Simic]

Hello Adolfo,

If it is an issue with roles in the object schema, how come that customers can see and search for objects with this AQL:

(object having inR("Jira User" = ${reporter}) or object having inR("User Group" having user(${reporter})))

This AQL is only missing the part referencing the projects.

Could it be related to project permissions maybe?