Hello,
I have an object type called "Business Services" in which I added an attribute called "Related projects" which can hold projects.
I want to add an AQL to the filter issues scope so that only objects where a project is selected are available for the given project.
For example, in Object 1 I have added project ABC, I want this object to be available only when a ticket is being created in project ABC.
I tested one solution but this only worked for Agents. Portal only customer did not see anything for some reason.
This is the full AQL I used:
(object having inR("Jira User" = ${reporter}) or object having inR("User Group" having user(${reporter}))) and "Related Projects" = ${project}
I bolded the part that I added to the AQL which worked but only for Agents as I mentioned above.
Is there a way to implement this so that it includes portal only customers as well?
Adding a screenshot of the field configuration:
