Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Am I able to configure the Requests dropdown in the Portal?

Nicholas Ren August 25, 2022

Hi Community, 

I want to configure the dropdown on the Request in my Service Desk portal.

BC Invest and All allows any customer to view all submitted tickets and I do not want that.

How do I remove these two views?

 

Additionally, is there a way to allow a select few to see a particular set of tickets?

e.g. HR employees to only see HR tickets?

1 answer

0 votes
Nicholas Ren August 25, 2022

2022-08-25 17_01_31-Requests - Jira Service Management.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events