I would like to investigate if the two following actions are possible in Jira Service Management
Hamza Aldraimli
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1 answer
Raphael Lopes
Contributor
- Is there a way to bypass sending the survey results when closing a specific ticket
- You can disable the option in the project settings.
- Is there a way to bypass the SLA when closing a specific ticket
In the project settings, you can use a JQL to override the closed status.
Ex: status != Closed
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