Hello comunity,
I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow.
For example if the Process is to Buy a new Coffee Machine we need to create in parallel separate issues assign to specific user to perform different tasks :
- Maintenance to send the old Coffee Machine to the Store.
- Procurement to ask for quotation and buy the new coffee machine.
Thanks for the response and sorry for the newbie questions.
Daniel
@Nxtview -
You can create parallel issues when the main issue is moved to a specific WF status or when the main issue is created using Automation for Jira and create an automation rule.
Take a look at the following references to understand Automation for Jira rules -
https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/
https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/
https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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