Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,379
Community Members
 
Community Events
168
Community Groups

Map a process flow in Jira.

Hello comunity,
I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow. 
For example if the Process is to Buy a new Coffee Machine we need to create in parallel separate issues assign to specific user to perform different tasks : 
- Maintenance to send the old Coffee Machine to the Store.

- Procurement to ask for quotation and buy the new coffee machine.

 

Thanks for the response and sorry for the newbie questions.

Daniel 

1 answer

1 accepted

1 vote
Answer accepted

@Nxtview -

You can create parallel issues when the main issue is moved to a specific WF status or when the main issue is created using Automation for Jira and create an automation rule.

Take a look at the following references to understand Automation for Jira rules -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events