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I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow.
For example if the Process is to Buy a new Coffee Machine we need to create in parallel separate issues assign to specific user to perform different tasks :
- Maintenance to send the old Coffee Machine to the Store.
- Procurement to ask for quotation and buy the new coffee machine.
Thanks for the response and sorry for the newbie questions.
You can create parallel issues when the main issue is moved to a specific WF status or when the main issue is created using Automation for Jira and create an automation rule.
Take a look at the following references to understand Automation for Jira rules -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team