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Map a process flow in Jira.

Hello comunity,
I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow. 
For example if the Process is to Buy a new Coffee Machine we need to create in parallel separate issues assign to specific user to perform different tasks : 
- Maintenance to send the old Coffee Machine to the Store.

- Procurement to ask for quotation and buy the new coffee machine.


Thanks for the response and sorry for the newbie questions.


1 answer

1 accepted

1 vote
Answer accepted

@Nxtview -

You can create parallel issues when the main issue is moved to a specific WF status or when the main issue is created using Automation for Jira and create an automation rule.

Take a look at the following references to understand Automation for Jira rules -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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