Version: Jira Server Product: Jira Service Desk Hi Everyone, I need a help to troubleshooting IMAP's Settings, when i set the necessary configs no one email / message is created on /var/at...
We have an inconsistent issue (happens infrequently, but enough that our users report it once or twice a week). When navigating to a service desk portal the image links do not load and then when a us...
Hi, we just created a free test account however the system is stuck in the onboarding screen secure/WelcomeToSD.jspa?decorator=jsd-onboarding where no matter what I click I get an error "We couldn't...
Running the command sample from the link : https://bobswift.atlassian.net/wiki/spaces/SUPPORT/pages/1004209825/Adding+users+in+bulk+to+ServiceDesk+organizations+using+CLI >acli ..... --action ru...
Hi All, I have a two different projects in both JIRA and JIRA Service desk. I'd like to try to realise whatever benefit there is in running both JIRA and JIRA Service Desk in my organisation by sho...
I tried multiple examples of code that sends an email from a listener and they all fail at import lines. Anyone has a working cloud script listener that does that? a basic Issue Updated event and d...
I need to reset the phone to factory
I have a Service Desk that will need multiple Service Requests With Approval. These different Requests With Approvals will require different workflows. What is the best way to handle this? I'm assumi...
We'd like to use Jira Service Desk Cloud to log new service tickets in a next-gen project. We have a second project which is a classic business project, containing one issue for each of our company's...
Hi, I need to open new ticket when a closed ticket is commented by customer. Automation rules only show option to re-open... Any solution? Regards
Hi there, We are new to the JIRA service desk. And currently creating separate queues for separate teams (Sales, Success, Support). So far able to create queues with particular tags with no issues. ...
hi, when a client raises a issue on the Client Portal and is ready to be assigned, when it is assigned is it possible that the system send a notification to JIRA service desk user that a issue...
We have 2 service desk project for 2 different products and we do not want members of service desk1 to browse project of service desk2 and vice-e-versa. I think members of both project are in ...
I've used Jira and Service Desk at employers and signed up for a separate free (3 agent) JSD account for supporting a non-profit event. Testing went great and the event started great. Then email to p...
Dear all, in order to see SLAs timing on a specific tickets the user must be an Agent. Managers that are not agents need to see this kind of fields. Do you agree ? Is there somethign in the JSD ba...
Hey Everyone, I have just started an IT job where they use Jira Software. I am currently looking into videos on how to use the software, I am looking at LinkedIn Learning Videos, Any recommendations...
Does anyone know how to create a simple report that displays all the time logged on issues by a user for a specific time period? We can log the time in the issues, but there's no way to disp...
Hi team, I want to create a new rule where the trigger is file attachment. I want to know what request trigger can i use. Thans for your help Danielle Dakaud
Great article! Is there any way in Step #2 that first logins can go to the same page as they would when it's not a first login? I've been trying to find a way to make that first login screen be the s...
I am a service desk user & have added change management plugin as per this link https://confluence.atlassian.com/servicedeskserver033/change-management-861255537.html?_ga=2.8649845.1143506908.15...
Is there another configuration to enable the CSAT email. After multiple tests, only this email is not sent to customers.
I have a few people in my organization who cant tag/mention users. They are in a group that has the "Browse Users" permission enabled. Its a group of about 40 people and only 2 that i know of cant do...
Hi Community! The way we have our Jira configured is a 2-layer architecture: Tier 1 (Jira Service Desk) - All requests come through here Tier 2 (several Jira Projects) - Each team in the company ...
Hi all, I've started a free trial of Jira Service Desk few weeks ago and I wanted to create a project from HR service desk template. It was supposed to be used for ON/OFF-boarding and I want...
We're wanting to add meta data to our request types to improve the search results as seen after the three @@@ symbols below. The issue is we don't want the information after the @ symbols t...
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