Incoming mail Config (Create a request with gmail)

[Bruno Moreira Lima]

Version: Jira Server

Product: Jira Service Desk

Hi Everyone,

I need a help to troubleshooting IMAP's Settings, when i set the necessary configs no one email / message is created on /var/atlassian/application-data/jira/import/mail/, that is, no one ticket is created.

Follow the configurations.

Protocol: SECURE_IMAP
Name Server: imap.gmail.com
IMAP Port: 993
username: check_mk_alerts@catho.com

[Bruno Moreira Lima · Accepted solution]

I make progress, but a new error appears.

The user check_mk doesn't have permissions to create a ticket on jira service desk instance.
The user has been created with 2 permissions jira-servicedesk-user and jiraservicedesk-administrator.