Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to avoid users from creating duplicate issues

C-Ramon_Alicea May 23, 2024

Good day everyone,

I am against the wall on this one. We are looking at preventing any duplicates from being created based on 1 or 2 factors if possible. We have two custom fields “Assets 1” and “To Node Name” that we need the validation to be performed against. If an issue already exists with the exact same value that these two custom fields already contain, we need that new request deleted. The two custom fields values are unique for each issue created so we need to prevent another user from duplicating an issue with those value. We are running JIRA 9.12.7 if that helps and yes, we also have ScriptRunner for Jira installed.

Any assistance that can be provided would be greatly appreciated.

1 answer

1 vote
Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 24, 2024

Hi,

If you have scriptrunner you can write a listener or a postfunction that will check those value and delete the issue according to your need

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events