Open new ticket from closed ticket commented (Not re-open)

[SupportSN]

Hi,

I need to open new ticket when a closed ticket is commented by customer.

Automation rules only show option to re-open...

Any solution?

Regards

[SupportSN]

Hi!

Thanks for replys.

Version: JIRA Service Desk 4.7.1 installed as aplication of jira software (obr).

Option to create new ticket not appear.

[Petter Gonçalves]

Hello @SupportSN

Thank you for reaching out.

Can you please confirm what is the version of your Jira Service desk Server?

In Jira Cloud application it is possible to create a new issue when a comment is added to a closed issue, just like the latest version of Jira Service desk Server:

Together with your Jira SD Version, can you provide us with the options that appear when you try to create the automation above?

Let us know if you have any questions.

[Christian Nordström [Eficode]]

@Petter Gonçalves In which version of Jira Service desk Server can this be done?

[Christian Nordström [Eficode]]

I think you need an app for this case like scriptrunner or automation for jira