I've used Jira and Service Desk at employers and signed up for a separate free (3 agent) JSD account for supporting a non-profit event. Testing went great and the event started great. Then email to participants stopped in the middle of the event causing quite a panic. Much later I saw that we had reached a daily email notification limit. In the Atlassian comparison chart of different plans, this is not shown. I still don't know what the limit is. I really wish that this limitation was visible in the comparison chart so we could have made alternate plans, and that agents would have seen much clearer error messages if a limit was reached. Anyone know more about this? We're hesitant to rely on JSD again without understanding this better.
I've never used a free version of JIRA before. Based on your post I did a search and found this document that says JIRA free plans are limited to sending 100 emails per day.
It is also mentioned in this document:
I agree with you that it should be included in the pricing comparison chart.
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