Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Best Way to Handle Multiple Service Requests with Different Workflows and Approvers

Wade C. Floyd
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 8, 2020

I have a Service Desk that will need multiple Service Requests With Approval. These different Requests With Approvals will require different workflows. What is the best way to handle this? I'm assuming that if I modify the workflow for Service Request with Approval workflow it will impact any other form of that same type on the same Service Desk.

 

Do I need to create a separate Issue Type and a separate Workflow for every different form I will need to create and associate it to that Service Desk? Or am I overcomplicating it?

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2020

Hi Wade, welcome to the Community. I recommend you create different Issuetypes (and request types) w/ associated workflows.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events