Assign a user based on the ticket's selected team

[swaroop reddy]

Hi All,

Firstly, thanks for all the community as its made our transition to Jira much much easier.  

As per my question:   I am trying to assign a ticket automatically to the on-call responder when a ticket's team is changed.  I don't see an option to use the issue's team for the assign user action (it seems to be expecting a specific team).  Any thoughts on how this can be done?

[Mikael Sandberg · Accepted solution]

Hi @swaroop reddy,

Welcome to Atlassian Community!

Correct, currently it requires that you select a specific team, smart values cannot be used for it. 

You could work around it by having an automation for each team that is triggered via a incoming web request and then use a dispatcher automation that is using the IF/Else condition to call the automation for the team specified.

Once the team part of Opsgenie is integrated with JSM I would expect that you would be able to use smart values instead, but for now the dispatch option is the only workaround. 

[swaroop reddy]

The idea of an automation for each team is an angle I didn't think of.  Not as dynamic as would be nice, but it's a great idea!  That'll be my path for now.  Thanks Mikael.