I'm trying to set up automation that occurs when a public comment is made by our service agents. But unfortunately, the trigger "When: Issue Commented" doesn't have a setting to make it care what kind of comment was placed.
I also don't see a condition that might work. For instance if I have a condition in that sees if a public comment is present, I don't think it's going to care when that comment was made and it will still trigger if an internal comment is made and a previous public comment is present.
What @Mirek is correct. It will fire when a new comment is added (for that event). It is not going to check for past comment. It will only focus on the comment event on hand.
In the classic automation out of the box, you can create the same trigger event for issue commented, then add the if conditions -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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