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Send message to customers through automation Edited


I have an automation that if a topic goes to status "solved" for 5 days the system will change the status from "solved" -> "Closed" And it will send out a messeage to the customer that the topic is closed. 

The automation works fine! 


But in this case we will have both intern and extern supportcases but i only want the message to be sent to the customers outside the company. 

How do i set up this automation? 

1 answer

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1 vote
Answer accepted

Hi @Niklas Nilsson and welcome to Community!

If you create an internal organization for your own company, you can use the following condition:

Capture d’écran 2021-05-27 à 13.20.42.png

Where "ACME Test organization" would actually be your own company.

Hope this helps,

- Manon

Hi Manon. 

Thanks alot. This was really helpful!

Like Manon Soubies-Camy likes this

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